Customer Project Manager

Bombardier Transportation GmbH; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global transportation leader in Singapore seeks a Project Manager with expertise in aircraft heavy/line maintenance. You will coordinate with stakeholders, manage project timelines, and ensure aircraft safety and compliance with regulations. The ideal candidate has 7+ years of experience, possesses strong interpersonal and organizational skills, and is committed to creating a diverse work environment. Competitive compensation and a commitment to professional growth are provided.

Qualifications

• Minimum 7 years of experience in performing aircraft heavy/line maintenance.
• Basic knowledge of applicable local regulation NAA, EASA, and Federal Aviation Regulations.
• Basic knowledge of aircraft maintenance inspection programs for business jet aircraft.

Responsibilities

• Serve as customer primary point-of-contact for communication and follow-up.
• Perform project management duties for multiple aircraft.
• Develop timelines and maintain schedules through aircraft delivery.
• Monitor and oversee workflow to ensure on-schedule and within-budget delivery.
• Facilitate status meetings and update daily reports.
• Support team in returning aircraft to service after maintenance.
• Produce maintenance and other reports as assigned.
• Review and approve final customer invoices as needed.
• Perform post work package activities to resolve customer issues.
• Coordinate customer entertainment during site visits.
• Meet or exceed financial objectives on all projects.
• Encourage a safe work environment through supervision of safety programs.

Skills

Aircraft heavy/line maintenance

Interpersonal skills

Communication skills

Planning and organizational skills

Job description

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Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will:

• Customer primary point-of-contact in communication, coordination, and follow-up action such as time/labor/material quotes (DAF approval), preliminary invoices (PPI) generated by planner, give progress updates, get customer approval and debrief on work packages (induction & output meetings), resolution of squawks, and address warranty issues (ODC & Customer Dispute) (SAP).
• Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
• Develop Time Line (Gant chart) and maintain schedule (Pivotal) through aircraft delivery and follow-up.
• Monitor and oversee work flow to ensure work package is on schedule and within budget. Ensure that work is performed in accordance with Singapore MOE/ Repair Station / Quality Manual, Site Operating Procedures.
• Facilitate status meetings with all departments and shops; update daily reports on status of aircraft and report to all relevant stakeholders.
• Support the team in returning aircraft to service (RTS) after maintenance.
• Produce maintenance and other employee reports as assigned (i.e., IW72/CN41, shortage sheet/zoom, and Autotime).
• Review, approve, and sign final customer invoice as needed (ZPRJ) (i.e., review margin analysis, warranty negotiations, and review of service orders (SVOs).
• Perform post work package activities (Pivotal), (i.e., customer follow-up calls, resolve customer issues after departure.
• Coordinate with customer concerning entertainment during site visit.
• Responsible for meeting or exceeding financial objectives on all projects.
• Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean process.
• Any other adhoc assignment task by management.

Qualification

As our ideal candidate,

• You have Minimum 7 years of experience in performing aircraft heavy/line maintenance.
• You hold Basic knowledge of applicable local regulation NAA, EASA and Federal Aviation Regulations, for example, part 91, 121, 135 & 145.
• You have Basic knowledge of aircraft maintenance inspection programs for business jet aircraft.
• You posses interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas and governmental agencies.
• You have verbal and written communication skills.
• You have planning and organizational skills necessary to coordinate workload around multiple assignments.

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.