Customer Programs Lead, Operations & Experience

Adecco Personnel Pte Ltd (Staffing); Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading tech MNC in Singapore seeks a Customer Program Manager to enhance project execution and improve operational procedures. Candidates must have at least 7 years of experience in customer-facing roles and expertise in project management. The position focuses on supplier management, process improvement, and stakeholder engagement, ensuring operational efficiency and compliance. Interested applicants should send their resume detailing their salary expectations to the provided email.

Qualifications

• 7 years of experience in a customer or client-facing role.
• 5 years of experience managing operations, trust and safety, policy management or related duties.
• Experience in Digital Media/Tech/eCommerce/Online Community environment.

Responsibilities

• Drive creation and maintenance of SOPs and process maps.
• Execute projects to solve scaled operations problems.
• Track and analyze operational trends to improve procedures.

Skills

Customer acumen

Investigation skills

Documentation

Data analysis

Job description

A leading tech MNC in Singapore seeks a Customer Program Manager to enhance project execution and improve operational procedures. Candidates must have at least 7 years of experience in customer-facing roles and expertise in project management. The position focuses on supplier management, process improvement, and stakeholder engagement, ensuring operational efficiency and compliance. Interested applicants should send their resume detailing their salary expectations to the provided email.