Customer Operations Specialist — Order Fulfillment & Escalations

INFOSYS BPM LIMITED Singapore Branch; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services company is looking for a Logistics Coordinator in Singapore. The role involves working with the Sales Team to develop Order to Fulfill strategies for key customers and managing high-priority order fulfillment. Candidates should have 4-7 years of experience in customer service or logistics coordination and a degree in any discipline. Strong interpersonal skills and a proactive approach to resolving operational issues are essential.

Qualifications

• 4–7 years of experience in customer service, order management, logistics, or sales operations.
• Industry experience in Chemical will be advantageous.
• Working knowledge of inventory management and logistics workflows.

Responsibilities

• Work with Sales Team to identify Order to Fulfill strategy for Key Customers.
• Monitor Key Customer Order from Order intake to Fulfillment.
• Lead regular performance reviews and present operational metrics.

Skills

Customer service experience

Order management

Logistics coordination

Stakeholder management

Strong communication skills

Problem-solving

Education

Degree/Bachelor in any discipline

Job description

A leading technology services company is looking for a Logistics Coordinator in Singapore. The role involves working with the Sales Team to develop Order to Fulfill strategies for key customers and managing high-priority order fulfillment. Candidates should have 4-7 years of experience in customer service or logistics coordination and a degree in any discipline. Strong interpersonal skills and a proactive approach to resolving operational issues are essential.