Customer Happiness Partner (Chat-Only) - Work From Home SG

Mashreq Bank; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A financial services organization is hiring a Customer Happiness Partner to deliver exceptional support via chat. This fully remote role focuses on customer satisfaction through timely and empathetic assistance. Ideal candidates are problem-solvers who thrive in dynamic environments and can manage multiple conversations. Competitive compensation and opportunities for career growth are offered.

Benefits

Work from home with flexible hours

Competitive compensation package

Performance-based incentives

Opportunities for career growth

Supportive team culture

Qualifications

• Experience in customer service or chat-based roles preferred but not mandatory.
• Experience in remote work or digital communication environments is an advantage.

Responsibilities

• Respond promptly to customer inquiries via chat.
• Resolve customer issues efficiently to ensure satisfaction.
• Provide detailed product or service information.
• Maintain accurate records of customer interactions.
• Identify recurring issues and escalate as needed.
• Contribute to team knowledge sharing.

Skills

Strong written communication skills in English

Multitasking ability

Problem-solving abilities

Empathetic mindset

Basic technical proficiency

Tools

Chat tools

CRM systems

Microsoft Office Suite

Job description

Job Summary

As a Customer Happiness Partner, you will serve as the first point of contact for our valued customers, delivering exceptional support via chat. Your primary focus will be ensuring customer satisfaction by providing timely, empathetic, and effective assistance. This is a fully remote role, allowing you to work from the comfort of your home while contributing to a customer-first culture.

You will handle inquiries, resolve issues, and provide product or service information, maintaining a positive and professional tone in all interactions. This role is ideal for individuals who enjoy problem-solving, are tech-savvy, and thrive in a fast-paced, dynamic environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed product or service information and guidance.
• Maintain accurate records of customer interactions and actions taken.
• Identify recurring issues and escalate to the appropriate teams for resolution.
• Contribute to team knowledge sharing and support process improvements.
• Uphold the companys brand voice and standards in all communications.

Required Skills and Qualifications

• Strong written communication skills in English; clear, concise, and professional.
• Ability to handle multiple chat conversations simultaneously with attention to detail.
• Excellent problem-solving and analytical abilities.
• Empathetic, patient, and customer-oriented mindset.
• Basic technical proficiency with chat tools, CRM systems, and Microsoft Office Suite.

Experience

• Previous experience in customer service, support, or chat-based roles is preferred but not mandatory.
• Experience in remote work or digital communication environments is an advantage.

Working Hours

• Flexible full-time or part-time schedules.
• Ability to work in shifts, including evenings and weekends if required.
• Fully remote role with no daily commute.

Knowledge, Skills, and Abilities

• Strong typing and communication speed.
• Ability to multitask effectively while maintaining quality.
• Capacity to adapt to new tools and technologies quickly.
• Strong organizational skills and attention to detail.
• Ability to remain calm under pressure and handle challenging customer interactions professionally.

Benefits

• Work from home with flexible hours.
• Competitive compensation package.
• Performance-based incentives and bonuses.
• Opportunities for career growth and skills development.
• Supportive team culture and training programs.

Why Join

• Be part of a company that values customer happiness and employee well-being.
• Work remotely while making a real impact on customer satisfaction.
• Join a dynamic, inclusive team where your contributions are recognized and rewarded.
• Access to professional development and learning opportunities.

How to Apply

Interested candidates can submit their resume and a brief cover letter highlighting relevant experience and skills to us. Please include Customer Happiness Partner – Chat-Only in the subject line. Shortlisted candidates will be contacted for the next steps, which may include an online assessment and interview.