Customer Experience Manager – Elevate Service & Hospitality

AMACHA CHAPTER ONE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading hospitality brand in Singapore is looking for a Customer Service Manager to enhance customer experience across all outlets. You will oversee service quality, conduct training, and analyze customer feedback to drive continuous improvement. The ideal candidate will have strong leadership abilities and a passion for service excellence. This role offers a full-time position with opportunities for professional growth.

Qualifications

• Proven experience in customer service management, preferably in a retail or hospitality environment.
• Strong analytical skills to assess guest feedback and devise actionable insights.
• Excellent leadership and communication skills.

Responsibilities

• Build and maintain customer service standards and frameworks.
• Monitor customer interactions and identify service gaps.
• Conduct service training for staff and manage onboarding processes.
• Analyze guest feedback and track key performance indicators.
• Support operational improvements for a seamless customer experience.

Skills

Hospitality Management

Customer Feedback Analysis

Training and Coaching

Operational Support

Job description

A leading hospitality brand in Singapore is looking for a Customer Service Manager to enhance customer experience across all outlets. You will oversee service quality, conduct training, and analyze customer feedback to drive continuous improvement. The ideal candidate will have strong leadership abilities and a passion for service excellence. This role offers a full-time position with opportunities for professional growth.