Customer Experience Manager - Calm, Pro Support

NVISUALLY ACADEMY PTE. LTD.; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A customer service-focused academy in Singapore is seeking a dedicated individual to maintain a professional and empathetic attitude while providing exceptional customer support. The ideal candidate will possess a Diploma or Bachelor’s Degree, proficient customer service skills, and preferably have 1-2 years of experience in the beauty industry. The role involves gathering customer information and ensuring smooth operations within the team.

Qualifications

• Professional looking and well-groomed to the standards set.
• 1-2 years of relevant customer service experience will be a plus.
• Prior experience in the beauty line preferred.

Responsibilities

• Maintain a professional, positive and empathetic attitude at all times.
• Provide excellent customer support to encourage repeat customers.
• Respond to customers’ demands and queries with excellence.
• Gather and retain customer information.
• Communicate with the team and management to ensure smooth operations.
• Provide feedback on the efficiency of operations and customer service.

Skills

Customer service

Communication skills

Calmness under pressure

Digital literacy

Education

Diploma or Bachelor’s Degree in relevant fields

Job description

A customer service-focused academy in Singapore is seeking a dedicated individual to maintain a professional and empathetic attitude while providing exceptional customer support. The ideal candidate will possess a Diploma or Bachelor’s Degree, proficient customer service skills, and preferably have 1-2 years of experience in the beauty industry. The role involves gathering customer information and ensuring smooth operations within the team.