Customer Experience Executive

Phillip Securities; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services company in Singapore is seeking a Customer Service Representative to handle client inquiries via phone, email, and chat. The ideal candidate should have a diploma/degree, excellent communication skills, and experience in customer service. Responsibilities include managing client interactions, referrals for products, and assisting in marketing campaigns. This role requires working in UK shifts.

Qualifications

• Diploma/Degree in any discipline with certifications in CMFAS modules.
• 1 year work experience in customer service or call-centre preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Handle clients’ enquiries via phone, emails, and live chats.
• Communicate directly with clients to build trusting relationships.
• Perform product sales referrals and improve service experience.

Skills

Interpersonal skills

Communication skills

MS Office proficiency

Multi-tasking

Digital marketing (SEM/SEO)

Basic coding knowledge

Education

Diploma/Degree in any discipline

Job description

Responsibilities

Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters.

Communicate directly with clients and encourage trusting relationships.

Perform product sales referral and participate in projects to improve workflow process and customer service experience.

Develop effective strategies to improve both new and existing campaigns.

Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns.

Assist in delivering reports for campaign performance evaluation and reporting.

Requirements

• Diploma/Degree in any discipline with certifications in CMFAS modules. (Entry level with no prior work experience are welcome to apply).
• This role requires UK Shift.
• 1 year work experience in customer service or call-centre is preferred.
• Excellent interpersonal and communication skills.
• Proficient in MS Office applications (Word, Excel and Powerpoint).
• Organized, independent and able to multi-task.
• Able to work independently and as a team.
• Digital marketing in SEM/SEO and social media experience is preferred.
• Support any other related and ad hoc marketing projects / events as required.
• Knowledge and proficiency in basic coding, AI adoption, and/or RPA are preferred and advantageous.