Customer Experience Consultant

Lumens Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading mobility company in Singapore seeks a Customer Experience Consultant to provide exceptional support to drivers. The role involves resolving queries, upselling contracts, and maintaining strong relationships. The ideal candidate has at least 2 years in a customer-focused position, excellent communication skills, and a passion for helping others. Join us in enhancing customer experiences!

Qualifications

• At least 2 years of experience in a customer-focused role.
• A passion for helping and interacting with people.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to identify sales opportunities.
• Able to work 5.5 days.

Responsibilities

• Provide stellar after-sales support to drivers.
• Be the first point of contact for driver requests.
• Follow up with drivers to gather feedback.
• Identify opportunities for re-contract deals.
• Build strong relationships with drivers.
• Keep customers updated on promotions.

Skills

Customer-focused experience

Strong problem-solving skills

Excellent communication skills

Sales opportunity identification

Empathetic customer service

Job description

Overview

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Role

We are looking for a friendly and professional Customer Experience Consultant to join us in Singapore, steering our customer service to new heights.

Responsibilities

• Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.

• Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.

• Regularly follow up with drivers to gather feedback and check on their experience.

• Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.

• Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.

• Keep customers updated on the latest promotions and product offerings.

Qualifications

• At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service.

• A passion for helping and interacting with people.

• Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.

• Excellent communication skills and a proactive, empathetic approach to customer service.

• The ability to identify sales opportunities without ever losing that personal, caring touch.

• Able to work 5.5 days.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Be part of a journey that matters and help us turn every drive into a delightful experience!