Customer Engagement & Support Specialist

Mashreq Bank; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading organization in customer support is seeking a Customer Engagement & Support Specialist in Singapore. This role involves building relationships with clients, providing support throughout their job search, and addressing inquiries. Ideal candidates will have strong communication skills, empathy, and prior experience in customer service. Join a diverse team focused on professional growth and impactful work.

Benefits

Professional Growth

Competitive Compensation

Inclusive Culture

Qualifications

• Prior experience in customer service or support roles is a plus.
• Understanding of the job market and career development is beneficial.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide exceptional support to job seekers.
• Address customer inquiries and resolve issues.
• Gather feedback from clients to improve services.
• Collaborate with teams to enhance strategies.

Skills

Excellent Communication

Empathy

Problem-Solving

Adaptability

Detail-Oriented

Team Player

Tech-Savvy

Education

Bachelor degree in a relevant field

Job description

Overview

The Elite Job, CUSTOMER ENGAGEMENT & SUPPORT is a leading organization dedicated to providing exceptional career opportunities and support services to job seekers across various industries. We are committed to helping individuals embark on their professional journeys with confidence and success.

Responsibilities

• Customer Engagement: Build and maintain strong relationships with clients, ensuring a seamless experience throughout their job search journey.
• Support Services: Provide exceptional support to job seekers, assisting with resume optimization, interview preparation, and job search strategies.
• Troubleshooting: Address customer inquiries, resolve issues, and provide solutions to ensure a positive experience.
• Feedback Collection: Gather feedback from clients to continuously improve our services and tailor them to their needs.
• Collaboration: Work closely with cross-functional teams to enhance customer engagement and support strategies.

Required Skills

• Excellent Communication: Strong verbal and written communication skills to interact with clients effectively and professionally.
• Empathy: Ability to understand and empathize with job seekers, providing support and guidance with sensitivity.
• Problem-Solving: Proficiency in identifying and resolving issues, ensuring a high level of customer satisfaction.
• Adaptability: Flexibility in adapting to the evolving needs of our clients and the organization.
• Detail-Oriented: A keen eye for detail when providing personalized support and reviewing documents.
• Team Player: Willingness to collaborate with colleagues to achieve common goals.
• Tech-Savvy: Familiarity with various digital tools and platforms used in customer engagement and support.

Qualifications

• Bachelor degree in a relevant field is preferred but not mandatory.
• Prior experience in customer service or support roles is a plus.
• An understanding of the job market and career development is beneficial.

Why Join The Elite Job, CUSTOMER ENGAGEMENT & SUPPORT

• Impactful Work: Help individuals fulfill their career aspirations and make a difference in their lives.
• Professional Growth: Opportunity to develop your skills and advance your career within a supportive and collaborative team.
• Inclusive Culture: Join a diverse and inclusive workplace where your contributions are valued.
• Competitive Compensation: We offer competitive salaries and benefits packages.

If you are dedicated to making a positive impact on people lives and are excited about the prospect of guiding them toward their dream careers, we encourage you to apply for the Customer Engagement & Support Specialist position at The Elite Job, CUSTOMER ENGAGEMENT & SUPPORT. Your commitment to excellence and dedication to customer satisfaction will be highly valued in our team.

Join us in shaping the future of career development. Apply today and be a part of The Elite Job, CUSTOMER ENGAGEMENT & SUPPORT mission to empower job seekers worldwide.