Customer Complaint Escalation Executive #Banking (1 Year Contract) #NKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore seeks a skilled professional to handle customer complaints effectively. The role involves resolving issues related to banking services, communicating with customers through various channels, and collaborating with internal teams to enhance service quality. Ideal candidates should possess strong communication skills and demonstrate empathy in challenging situations. Interested applicants should email their resume for consideration.

Qualifications

• Strong communication skills to engage with customers effectively.
• Ability to handle difficult situations with professionalism and empathy.

Responsibilities

• Receive and resolve customer complaints related to banking services.
• Communicate with customers via various channels.
• Prepare reports on complaint trends and resolutions.
• Collaborate with internal and external stakeholders.
• Contribute to policy improvements for complaint handling.

Job description

Responsibilities

• Receive, investigate, and resolve customer complaints related to banking services, credit cards, and compliance.
• Act as the main contact for escalated complaints, ensuring timely and effective resolution.

Customer Engagement

• Communicate with customers via phone, email, and in-person to understand concerns and provide solutions.
• Maintain professionalism and empathy in handling difficult situations.

Analysis & Reporting

• Prepare reports on complaint trends, issue analysis, and resolution outcomes.
• Identify recurring issues and recommend improvements to enhance customer satisfaction.

Collaboration

• Work with internal teams (compliance, operations, customer service) to address systemic issues.
• Liaise with external stakeholders and regulatory bodies to ensure compliance and effective resolution.

Continuous Improvement

• Contribute to developing policies and procedures to improve complaint handling.
• Stay updated on industry best practices and regulatory changes.

Interested applicants may email resume to [e-mail]

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted