Customer Care & Order Fulfillment Specialist

VOIS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in customer service in Singapore is seeking a Customer Service Executive to provide excellent support to customers. The ideal candidate will have at least 2 years of experience in customer service, strong English communication skills, and proficiency in MS Office tools. Responsibilities include handling inquiries, managing customer feedback, and ensuring smooth order processing. This role offers a structured work schedule from Monday to Saturday.

Qualifications

• Minimum 2 years of working experience in the Sales/Customer Service field.
• Excellent spoken and written English skills.
• Ability to handle a high volume of calls and/or emails daily.

Responsibilities

• Making and receiving customer inquiry calls.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• Responding to customer reviews.
• Preparing sales proposals for customers.
• Executing order processing tasks.
• Collating monthly sales reports.
• Preparing invoices and working with the Accounts Department.
• Scheduling work for technical teams.
• Liaising with external vendors.

Skills

Interpersonal skills

Customer service skills

Analytical skills

Problem-solving skills

Multitasking

Organizational skills

Time-management

Positive attitude

Education

Minimum OA level or equivalent

Tools

MS Excel

MS Word

MS PowerPoint

Job description

A leading company in customer service in Singapore is seeking a Customer Service Executive to provide excellent support to customers. The ideal candidate will have at least 2 years of experience in customer service, strong English communication skills, and proficiency in MS Office tools. Responsibilities include handling inquiries, managing customer feedback, and ensuring smooth order processing. This role offers a structured work schedule from Monday to Saturday.