Customer Care

CubePay; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A digital payment solutions provider in Singapore is seeking a Customer Care professional to provide round-the-clock technical support for retail merchants. Responsibilities include responding to customer enquiries, troubleshooting issues, and documenting feedback in a support system. Ideal candidates should have at least 2 years of experience in tech-related customer support, excellent communication skills, and the ability to work under pressure. The role requires a commitment to rotating shifts, weekends, and holidays, and offers competitive compensation and benefits.

Benefits

Competitive compensation package

Medical benefits

On-the-job training

Qualifications

• At least 2 years of tech-related customer support experience.
• Pleasant personality and ability to work under pressure.
• Spoken and written English is mandatory.

Responsibilities

• Respond to all incoming customer enquiries as the first point of contact.
• Provide technical troubleshooting and problem resolution over the phone.
• Document and track all merchant enquiries in Support Desk/CRM software.

Skills

Excellent communication skills

Teamwork ability

Attention to detail

Technical troubleshooting

Education

Completed Cambridge-Singapore GCE 'O' Level or equivalent

Tools

Microsoft Windows

Microsoft Office

Support Desk and CRM applications

Job description

Singapore, Singapore | Posted on 06/15/2024

We are looking for immediate job opening for "Customer Care" in Singapore. This crucial position provides us to provide round-the-clock technical support to our valued customers. Our customers are retail merchants in Singapore that depend on our digital payment devices to accept cashless payments. If you have a dynamic personality and take pride in providing excellent customer support, we would like to get to know you.

About theJob

The Customer Service Assistant provides first point‑of‑contact for responding to all incoming customer enquiries, taking customer feedback and finding solutions to their technical problems.

What's in theJob

• You are expected to provide the first-level and point-of-contact for all inbound merchant enquiries over the telephone, emails, and any other modes of communication.
• Provide on the telephone technical troubleshooting and problem resolution.
• Document, track, and keep an up to date account on the Support Desk /CRM software on all merchant enquiries, feedback and problem resolution status.
• As part of the job, you are required to provide administrative support such as document digitization, data verification, working with the other teams in technical problem resolution.

TheCandidate

• At least 2 years of prior experience in tech‑related customer support.
• Completed Cambridge‑Singapore GCE "O" Level, its equivalent and higher.
• Excellent communication skills, pleasant personality and the ability to work under pressure.
• You must have an eye for details and work well in a team environment. Competent in the use of Microsoft Windows, Microsoft Office, and use of Internet‑based applications.
• Prior experience in using Support Desk and CRM applications will be an advantage.
• Spoken and written English is a must.
• Willing to work on rotating shifts, weekends and public holidays.

Compensationand Benefits

We will offer a competitive compensation package for the right candidate, including a basic salary and shift allowances, medical benefits, on‑the‑job training and perks.