Cruise Sales Manager

EU HOLIDAYS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading travel agency in Singapore is seeking a motivated individual to lead the cruise sales team. This role involves coaching team members to meet sales targets and ensuring excellent customer service. Candidates should have 3-5 years of experience in cruise sales and in-depth product knowledge. Responsibilities include managing bookings, providing training, and handling escalated customer issues. Join us for a rewarding career opportunity in the dynamic travel sector.

Qualifications

• Minimum of 3-5 years in cruise/travel sales with leadership experience.
• In-depth knowledge of major cruise lines and destinations.
• Skilled in training and performance management.

Responsibilities

• Lead and coach the cruise sales team to exceed sales targets.
• Manage end-to-end bookings, including upselling add-ons.
• Conduct trainings and onboardings for sales staff.
• Oversee post-sales support and manage escalated issues.

Skills

Cruise product knowledge

Training and coaching

Communication skills

Organizational skills

Job description

Job Summary: Responsible for leading the cruise sales team, achieving sales targets, and conducting training to enhance team performance and product knowledge.

Key Responsibilities

• Lead and coach the cruise sales team to meet and exceed sales targets.
• Manage and support end-to-end bookings, including upselling add-ons such as flights & Hotel arrangements, insurance.
• Conduct regular training, onboardings, and coaching for cruise sales staff.
• Oversee post-sales support and manage escalated customer issues.
• Create training materials, SOPs, and sales scripts.
• Develop training materials and track team performance.
• Handle escalated customer issues and ensure service quality.
• Handle escalated customer issues and ensure service quality.
• Provide training to cruise sales team.

Requirements

• Min. 3-5 years in cruise/travel sales with team leadership experience.
• Strong cruise product knowledge.
• In-depth knowledge of major cruise lines and destinations.
• Skilled in training, coaching, and performance management.
• Excellent communication and organizational skills.

Apply now

Apply now and set sail on a rewarding career with us!