CRM Program Lead for Growth & Omnichannel Campaigns

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for an Assistant Manager for Customer Relationship Management. The candidate will develop and manage CRM programs focused on enhancing sales growth and ensuring effective customer communication. With a minimum of 5 years of experience, familiarity with Salesforce Marketing Cloud is essential. This role provides an exciting opportunity to leverage analytics and collaborate with cross-functional teams. The job offers a competitive salary with a contract duration of 12 months.

Qualifications

• Minimum 5 years of CRM experience in the retail B2C industry.
• Strong understanding of loyalty programs and lifecycle management.
• Experience in running CRM projects and User Acceptance Testing (UAT).

Responsibilities

• Develop and manage the CRM program roadmap and activity calendar.
• Execute CRM activities using relevant Salesforce tools.
• Partner with vendors for CRM campaigns and system improvements.
• Analyze CRM data to support business decisions.

Skills

CRM strategy and execution

Salesforce Marketing Cloud

Coordination and communication skills

Data analysis

Tools

Salesforce Marketing Cloud

Loyalty Cloud

Service Cloud

Job description

A leading recruitment agency in Singapore is looking for an Assistant Manager for Customer Relationship Management. The candidate will develop and manage CRM programs focused on enhancing sales growth and ensuring effective customer communication. With a minimum of 5 years of experience, familiarity with Salesforce Marketing Cloud is essential. This role provides an exciting opportunity to leverage analytics and collaborate with cross-functional teams. The job offers a competitive salary with a contract duration of 12 months.