CRM Functional Analyst

Becton Dickinson; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global medical technology leader in Singapore is seeking a CRM Analyst to support key initiatives and optimize their CRM platform. The role involves data analysis, collaboration with cross-functional teams, and documentation. Ideal candidates have 5+ years of experience in CRM environments and strong communication skills. Join to make a difference in health technology.

Qualifications

• Minimum 5 years of experience as a Functional or Business Analyst.
• Basic knowledge of CRM processes in Sales & Marketing.
• Experience with data cleansing and migration.

Responsibilities

• Support project activities from planning to implementation.
• Collaborate with stakeholders to gather CRM requirements.
• Create and maintain process documentation and training materials.

Skills

CRM processes knowledge

Data analysis

Communication skills

Agile/Scrum methodologies

Collaboration skills

Tools

Salesforce

Job description

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Job Summary

The CRM Analyst is a CRM functional professional with knowledge in CRM process and system that enables support CRM key initiatives and optimize our CRM platform. He/she will report into the Manager, Commercial Excellence.

Job Responsibilities

• Support project activities from initial planning through implementation
• Collaborate with cross functional / business stakeholders gather and document CRM requirements, and translate them into user stories from functional aspect
• Perform data analysis, data cleansing and support data migration effort
• Create and maintain documentation including process flow, testing script/user guide and training materials
• Assist in meeting coordination, keep track and follow up actions through to completion
• Other tasks and opportunities as identified

Qualifications

• Minimum 5 years of experience as a Functional Analyst or Business Analyst with experience in the CRM space
• Basic knowledge of CRM processes in the area of Sales & Marketing and the utilization of IT systems for this
• Proficiency in CRM Platforms (Salesforce preferred)
• Experience in data analysis, process mapping and documentation
• Experience in Agile / Scrum methodologies
• Excellent communication and cross functional collaboration skills
• Ability to actively manage competing deliverables to meet project deliverables and timeline

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.