Crew Leader - QSR

LE NU PTE. LTD.; Serangoon Garden Circus; On-site; SGD 40,000 - 55,000; Full time

Job summary

A reputable food outlet in Singapore is seeking a Operations Supervisor to oversee daily operations, motivate staff, and ensure exceptional customer service. The ideal candidate will have at least 4 years of supervisory experience in QSR, with strong leadership and organizational skills. Responsibilities include financial analysis, staff training, and maintaining hygiene standards. This role provides an opportunity to create a fun and healthy work environment.

Qualifications

• Minimum 4 years of relevant experience in QSR and in a supervisory role.
• Have good product knowledge on food items.
• Knowledge of cost/inventory management would be an added advantage.
• Basic PC-literacy.
• Strict sense of hygiene and safety standards.

Responsibilities

• Oversee and ensure the smooth operations of the Outlet.
• Motivate and inspire the team to achieve monthly sales target.
• Analyse financial performance to maximise productivity and profitability.
• Ensure strong hygiene and safety standards.
• Conduct interviews and recruit suitable candidates.

Skills

Leadership

Interpersonal skills

Organizational skills

Public relations

Customer service

Commercial capability

Job description

Job Description

Main Responsibilities

• Report to the Senior Operations Manager
• Oversee and ensure the smooth operations of the Outlet
• Food Preparation and cook the wide variety of food offered in Outlet
• Motivate and inspire the team to achieve monthly sales target
• Ensure smooth operations through setting and enforcing high standard of food and beverage quality.
• Maintain strong hygiene and safety standards, ensure utmost cleanliness, hygiene and safety standards are kept
• Strong sense of customer service, attend to customers’ enquiries and complaints and constantly obtain customer feedback during operations to ensure satisfaction
• Analyse financial performance, formulate and implement strategies to maximise productivity and profitability
• Ensure accuracy and timely submission of paperwork to HQ
• Prepare beverages
• Conduct interviews and recruit suitable candidates
• Read emails and conduct briefings and meet staff to ensure timely sharing of information as well as to gather feedback from the ground
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Able to deploy, supervise, direct, Foster and build strong employee relations in the restaurant to motivate staff
• Brief staff on menu items, customer service standards and other required matters
• Take charge of inventory control and conduct bi-monthly stock take
• Update GRN and perform e-Procurement
• Plan staff duty roster and cleaning duties
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims
• Perform banking duties
• Responsible for staff training, orientation and discipline issues
• Continuous innovation to achieve business goals
• Create a fun and healthy working environment for outlet staff
• Any other appropriate duties and responsibilities as assigned

Requirements

Minimum 4 years of relevant experience in QSR and in a supervisory role.

Have good product knowledge on food items

Knowledge of cost/inventory management would be an added advantage

Basic PC-literacy

Strict sense of hygiene and safety standards

Excellent organizational skills

Ability to thrive in a challenging environment

Strong public relations skills

Excellent interpersonal & communication skills

Strong leadership & team player

Demonstrate commercial capability to deliver profit, control costs and build customer loyalty