Crew Leader - QSR

TASTE PARADISE @ ION PTE. LTD.; Serangoon Garden Circus; On-site; SGD 48,000 - 60,000; Full time

Job summary

A leading food service provider in Singapore is seeking a supervisory role to oversee outlet operations. The ideal candidate will ensure high standards of food quality, motivate staff to meet sales targets, and maintain hygiene and safety protocols. This role requires a minimum of 4 years of relevant experience in a QSR environment and solid organizational skills to effectively handle operational challenges.

Qualifications

• Minimum 4 years of relevant experience in QSR in a supervisory role.
• Knowledge of cost/inventory management preferred.
• Strict sense of hygiene and safety standards required.
• Excellent organizational and interpersonal skills.

Responsibilities

• Oversee operations and maintain high standards of quality.
• Motivate staff to achieve sales targets and maintain hygiene.
• Handle inventory control and prepare beverages.
• Train and supervise staff, ensuring compliance with procedures.
• Conduct interviews and manage staff relations.

Skills

Public relations skills

Interpersonal communication

Organization skills

Leadership

Team player

Job description

Job Description

Main Responsibilities

• Report to the Senior Operations Manager
• Oversee and ensure the smooth operations of the Outlet
• Food Preparation and cook the wide variety of food offered in Outlet
• Motivate and inspire the team to achieve monthly sales target
• Ensure smooth operations through setting and enforcing high standard of food and beverage quality.
• Maintain strong hygiene and safety standards, ensure utmost cleanliness, hygiene and safety standards are kept
• Strong sense of customer service, attend to customers’ enquiries and complaints and constantly obtain customer feedback during operations to ensure satisfaction
• Analyse financial performance, formulate and implement strategies to maximise productivity and profitability
• Ensure accuracy and timely submission of paperwork to HQ
• Prepare beverages
• Conduct interviews and recruit suitable candidates
• Read emails and conduct briefings and meet staff to ensure timely sharing of information as well as to gather feedback from the ground
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Able to deploy, supervise, direct, Foster and build strong employee relations in the restaurant to motivate staff
• Brief staff on menu items, customer service standards and other required matters
• Take charge of inventory control and conduct bi-monthly stock take
• Update GRN and perform e-Procurement
• Plan staff duty roster and cleaning duties
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims
• Perform banking duties
• Responsible for staff training, orientation and discipline issues
• Continuous innovation to achieve business goals
• Create a fun and healthy working environment for outlet staff
• Any other appropriate duties and responsibilities as assigned

Requirements

Minimum 4 years of relevant experience in QSR and in a supervisory role.

Have good product knowledge on food items

Knowledge of cost/inventory management would be an added advantage

Basic PC-literacy

Strict sense of hygiene and safety standards

Excellent organizational skills

Ability to thrive in a challenging environment

Strong public relations skills

Excellent interpersonal & communication skills

Strong leadership & team player

Demonstrate commercial capability to deliver profit, control costs and build customer loyalty