Credit Recovery Associate – Risk Management

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A financial institution in Singapore is looking for an Associate, Credit Management Officer to manage credit recovery processes. The successful candidate will negotiate payment arrangements with customers, review profiles for recommended actions, and ensure excellent customer service. This position demands at least 3 years of experience in banking debt recovery and excellent negotiation skills. The role supports continuous improvements through digitalisation and data analytics in a dynamic working environment.

Benefits

Competitive salary and benefits package

Dynamic work environment

Qualifications

• 3+ years of experience in banking debt recovery or back-end collection with knowledge in legal proceedings.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Manage written-off portfolio to meet performance targets.
• Contact customers to negotiate payment arrangements.
• Review customer profiles and recommend remedial actions.
• Deliver excellent customer service to achieve satisfaction.

Skills

Excellent communication and negotiation skills

Ability to manage difficult customers independently

Self-motivated

Team spirit and professionalism

Education

Degree or Diploma in any related field

Job description

A financial institution in Singapore is looking for an Associate, Credit Management Officer to manage credit recovery processes. The successful candidate will negotiate payment arrangements with customers, review profiles for recommended actions, and ensure excellent customer service. This position demands at least 3 years of experience in banking debt recovery and excellent negotiation skills. The role supports continuous improvements through digitalisation and data analytics in a dynamic working environment.