Cosmetics Retail Lead: Customer Experience

CHRIS HUNTER PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail company in Orchard is hiring a Retail Advisor (Supervisor) to enhance customer service and oversee sales operations. The role involves attending to customers, managing stock levels, and providing mentorship to staff. Ideal candidates will have strong customer service skills, experience in sales techniques, and the ability to handle customer feedback effectively. The position offers a varied work schedule, including weekends and public holidays.

Benefits

Basic + Allowances + AWS + Variable bonuses

Qualifications

• Strong customer service skills to attend to individual customer needs.
• Ability to maintain a systematic customer data resource system.
• Experience in sales operations and handling customer feedback.

Responsibilities

• Attend to customers and provide information on product trends.
• Maintain an up-to-date knowledge of store merchandise.
• Conduct physical stock-takes and replenish fast-moving stock.
• Train retail staff in quality service and sales techniques.

Skills

Customer service

Sales techniques

Stock control

Mentorship

Digital marketing

Job description

A retail company in Orchard is hiring a Retail Advisor (Supervisor) to enhance customer service and oversee sales operations. The role involves attending to customers, managing stock levels, and providing mentorship to staff. Ideal candidates will have strong customer service skills, experience in sales techniques, and the ability to handle customer feedback effectively. The position offers a varied work schedule, including weekends and public holidays.