Corporate Technology Support Engineer

Millennium Management; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A financial services firm is seeking a Corporate Technology Support Engineer to provide application support across Treasury, Middle Office, and Operations. The candidate should have 5-10 years of experience and a solid understanding of SQL and Cloud technologies, especially AWS. Responsibilities include incident management and working closely with development teams. The ideal candidate is a self-starter with excellent communication skills and a strong commitment to driving process improvements.

Qualifications

• 5-10 years of experience in application support functions.
• Hands-on expertise solving issues and managing senior management communication.
• Experience supporting applications in Cloud space, preferably AWS.

Responsibilities

• Provide day-to-day application support in various functional areas.
• Assist in incident and problem management.
• Support process improvement and automation initiatives.

Skills

Excellent SQL skills

Problem-solving skills

Strong written and verbal communication skills

Ability to support Windows environments

Ability to support Unix/Linux environments

Hands-on experience in application support

Team player

Education

Degree in Computer Science / Engineering

Tools

ITRS Geneos

Datadog

DevOps tools (TeamCity, Jenkins, GitHub, Octopus, Confluence)

Job description

Corporate Technology Support Engineer

We are looking for outstanding candidates to join our Corporate Technology Support team. As a Support Engineer, you will focus heavily on day-to-day application support functions within the firm including Treasury, Middle Office, Operations, Finance and Compliance. You will be responsible for ensuring production stability and providing world class support to our users. In addition, you will have an opportunity work on various automation projects as well as exposure to our efforts to increase our capabilities in the cloud (primarily AWS). You will be working very closely with development team to ensure that the environment is stable, resilient, and new features and functionality is delivered in a timely fashion.

You will quickly become a subject matter expert in the applications that you own and support. The expectations are that you will understand the applications from a technical perspective as well as a business perspective.

Principal Responsibilities

• Work within a team of experienced technologists to support applications in various functional areas like Middle Office, Back Office and Treasury.
• Assist in operational tasks such as day-to-day support, incident and problem management and deployment of application releases.
• Develop an appreciation for and participate in process improvement and automation initiatives
• Collaborate with development teams and support various DevOps tools like TeamCity, Jenkins, GitHub, Octopus and Confluence etc.
• To be able to communicate to senior management by giving appropriate updates during outages
• Drive outage calls, engage stakeholders and take ownership in drafting communication around it, including post mortem reports

Qualifications/Skills Required

• Degree or Postgraduate holder in Computer Science / Engineering or related field with experience ranging from 5-10 years.
• Previous expertise in application support functions, hands-on expertise solving issues and managing senior management communication
• Excellent SQL skills and knowledge of any relational database system.
• Ability to support both Windows and Unix/Linux environments but must be comfortable in UNIX
• Experience with enterprise monitoring and alerting tools (i.e.ITRS Geneos, Datadog, etc)
• Mandatory working experience supporting application in Cloud space, preferably AWS OR hands-on experience supporting Openlink Endur (ERTM) application
• Financial Sector knowledge and experience will be a bonus
• Good problem solving and analytic skills.
• Must be able to learn and pick up new concepts quickly
• Strong written and verbal communication skills
• Person must show great commitment and ownership at work
• Self-starter, energetic, independent work ethic
• Excellent team player