Corporate Account Executive (South East Asia)

Zendesk; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service software company is seeking a Corporate Account Executive in Singapore to drive revenue growth by acquiring and managing customer relationships. The candidate should have at least 2 years of B2B sales experience, strong communication skills, and proficiency in Salesforce. This role requires a passion for the SaaS landscape and commitment to delivering exceptional customer experiences.

Qualifications

• At least 2 years of B2B sales or solution engineering experience, preferably in SaaS.
• Strong proficiency in English; knowledge of Bahasa Indonesia or Thai is a plus.
• Experience in managing and expanding customer relationships.

Responsibilities

• Drive top-line revenue growth by acquiring new customers.
• Manage customer relationships ensuring high satisfaction.
• Identify opportunities to cross-sell additional products.

Skills

B2B sales experience

Strong communication skills

Customer relationship management

Negotiation skills

Account research skills

Presentation skills

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Clari

Job description

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for everyperson on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.

In pursuit of this vision, we are seeking a dedicated Corporate Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape in the South East Asia region.

In this role, you’ll be growing our account base by hunting for new opportunities and closing deals of varying sizes. You are skilled in building and maintaining broad relationships, and working cross-functionally. Your focus will be on revenue growth by building relationships and introducing innovative solutions to customers, deepening Zendesk's impact by aligning to our customers’ goals.

What You’ll Be Doing

• Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
• Manage and nurture customer relationships ensuring high satisfaction and retention levels.
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
• Use data insights, customer intents, and adoption history to new clients and enhance retention strategies.
• Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives to ensure customer satisfaction and product expansion.
• Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
• Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
• Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
• Collaborate with internal teams to enhance sales strategies and streamline sales execution.
• Exceed weekly and monthly activity and pipeline KPIs.

What You Bring to the Role

BA / BS degree or equivalent experience required.

At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.

Strong proficiency in English. Ability to communicate in Bahasa Indonesia or Thai language may be an advantage, but not a must.

Experience in managing and expanding customer relationships at various levels.

Strong presentation, negotiation, and deal closing skills.

Strong account research, prospecting, and customer outreach skills.

An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.

Knowledge of industry trends and the ability to build relationships with key decision makers.

Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.

Experience creating and leveraging territory plans.

Familiarity with key Sales tools such as Salesforce, Clari etc