Coordinator (LEAP)

NATIONAL CANCER CENTRE OF SINGAPORE PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading cancer care organization in Singapore is seeking a self-motivated Coordinator for their Lung Cancer Education and Advocacy for Patients (LEAP) team. This role involves guiding patients through their cancer journey, answering queries, and providing education. Candidates should have a relevant degree and at least 2 years of experience in a healthcare setting. Compassionate communication and the ability to work independently are essential. Join us to make a difference in patient care and support services.

Qualifications

• Minimum of 2 years of relevant working experience in healthcare setting.
• Competent in using educational platforms like social media.
• Ability to guide patients through the healthcare system.

Responsibilities

• Serve as the main contact point for patients to navigate healthcare.
• Assist with patient queries through various communication methods.
• Provide patient education and support through events and materials.

Skills

Good communication and people skills

Compassionate and empathic

Ability to interact with departments

Bilingual or fluent in local dialects

Independent with initiative

Education

Degree in relevant discipline (preferably life science)

Tools

Computer software and programs

Job description

The NCCS Division of Medical Oncology, Lung Cancer Education and Advocacy for Patients (LEAP) team is looking for a self-motivated and passionate Coordinator to join their team!

The LEAP Program was launched in Nov 2019 with the aim to educate and empower our patients. The team consists of clinicians, scientists, research coordinators / patient navigators and supportive nurses, to take care of research and patient care.

The Coordinator role will serve as the main contact point for patients and helps them navigate the complex healthcare system. Although a lot of support services may have already been created even without this position, patients may still be too overwhelmed with information to know who to call or what to do. Often if they could just have a single point of contact who can guide them to the resources they need, answer their questions, or simply help to direct their questions to the right channels, this would be most optimal for both the patients, caregivers and the healthcare team.

Key Responsibilities:

1. Patient Navigation

Review (new) patients in clinic to understand their health background, current health literacy and psychosocial profile to assess their immediate needs (medical/psychosocial/supportive care/logistical etc) and make appropriate recommendations and referrals. Also to provide basic cancer and health related recommendations to prepare for their cancer journey (e.g. nutrition, what to expect during treatment etc).

• Treatment – scheduling, management of common side effects of chemotherapy, radiation therapy, immunotherapy etc.
• Basic dietary counselling especially during chemotherapy
• Explain and reiterate rationale for genetics/fertility referrals
• Appropriately referring patients to resources: wigs, bras, hats, selecting appropriate information booklets by NCC
• Early identification and expedient referral referral to MSW/psychologists for emotional/psychosocial distress
• 30% of workload will be based in satellite clinics

2. Assist with patient queries post consultation

Assist with patient queries post consultation (in person and through text messaging platforms like Whatsapp and Telegram, calls and emails), including but not limited to:

• Providing guidance on supportive therapy for common side effects/toxicities of treatment
• Clarifications on appointments/chemotherapy slots OR shifting of appointments
• To call patients or direct face to face especially in settings where patients are less familiar with technology such as whatsapp/emails
• Queries are directed to the relevant specialists as necessary

3. Patient support, education, events and others

• Updating patient database to track patient’s queries and progress (to close the loop and the necessary assistance is rendered)
• Provide patient education via sharing of articles on social media/website and making publicity materials for events
• Linking patients with organisations outside Singhealth (e.g. Singapore Cancer Society, Ain Society, pharmaceuticals etc.) and getting in touch with the necessary staff/departments that can assist patients and their concerns
• Planning and execution of events for patient support group and exercise group activities
• Coordinating Patient Advocate Meetings and meetings

Key Requirements:

• Degree in relevant discipline (prefer to have life science background)
• At least 2 years of relevant working experience in healthcare setting
• Good communication and people skills, compassionate, empathic
• Ability to interact and liaise with other departments and agencies including government bodies and private institutions
• Competent in using computer software and programs (to assess relevant patient information)
• Able to work independently with initiative and creativity
• Preferably effectively bilingual or fluent in local dialects to communicate with patients
• Preferably competent in using alternative forms of education platforms (e.g. social media) and reaching out to patients (e.g. networking platforms like whatsapp)