Contract Service Manager @ Banking Industry

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore seeks candidates for a customer service role focused on business banking. Successful applicants will provide support to corporate clients, manage inquiries about business accounts, and collaborate with various stakeholders. A minimum degree or diploma is required, along with a strong service mindset and willingness to learn. This contract position includes comprehensive training and offers a monthly salary of $4,000.

Qualifications

• Customer service experience preferred, especially in the banking industry.
• Strong service mindset and ability to take ownership.
• Interest in the service line of the banking industry is acceptable.

Responsibilities

• Provide after sales support to corporate customers.
• Handle inbound calls regarding business account enquiries.
• Investigate complex customer issues with stakeholders.

Skills

Customer service experience

Strong service mindset

Ability to take ownership

Passion in client servicing

Education

Minimum Degree or Diploma

Job description

Employment Type: Contract

Monthly Salary: $4,000

Job Descriptions

• Receive professional training in building your knowledge in business banking products and services.
• Providing prompt and after sales support to our corporate customers, ranging from small medium enterprises (SMEs) to large corporates
• Handle inbound calls from our Corporate hotline pertaining to their business accounts enquiries. These include account transactions as well as technical support on the corporate internet banking and any digital initiatives launched
• Gain in-depth knowledge of back office processes through investigation work on complex customer issues and working with the different stakeholders in the Bank.

Period

• 1 year contract

Working Hours

• Rotating shifts between 8 am to 8 pm (8.5 hours per day) from Monday to Friday
• Up to $4,000

Job Requirements

• Minimum Degree or Diploma holder with working experience in customer service preferred, especially banking industry
• Passion in client servicing
• A strong service mindset
• Ability to take ownership to deliver excellent service at all times
• Those with minimal or no experience who are interested in the service line of the banking industry

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg