Contact Centre Operations Lead

AGAPE CP HOLDINGS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading operational management firm in Singapore is seeking an experienced operations manager to oversee day-to-day activities and manage teams. Responsibilities include monitoring service levels, conducting quality assurance, and generating operational reports. The ideal candidate holds a degree and has at least 2 years of relevant experience, including strong skills in people management and customer relationship management. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Minimum degree holder with at least 2 years of relevant experience.
• Proven experience in people management, customer relationship management, and project management.
• Ability to effectively communicate and engage with senior leadership and peers.

Responsibilities

• Manage day-to-day operations and train teams to achieve service levels.
• Monitor transactions and liaise with the Quality team for quality assurance.
• Delegate workflow to Team Leaders and forecast operational needs.
• Generate operational health reports for management.
• Conduct planning and monitoring of assigned campaigns.

Skills

People management

Customer relationship management

Project management

Effective communication

Knowledge of Contact Centre Management tools

Education

Degree holder

Job description

A leading operational management firm in Singapore is seeking an experienced operations manager to oversee day-to-day activities and manage teams. Responsibilities include monitoring service levels, conducting quality assurance, and generating operational reports. The ideal candidate holds a degree and has at least 2 years of relevant experience, including strong skills in people management and customer relationship management. This role offers a dynamic work environment with opportunities for professional growth.