Contact Centre Executive

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent recruitment firm is seeking a Customer Service Executive in Singapore to manage daily operations within the contact center. The ideal candidate will ensure exceptional service delivery, resolve escalated issues, and coach retail agents. You need a diploma and preferably 3 years of experience in a similar role. This is a fully on-site position with a salary range of $2,500 - $2,800 plus AWS and VB.

Qualifications

• Preferably with 3 years’ experience in Customer Service in a contact centre environment.
• Ability to manage inbound/outbound calls and digital channels.
• Experience in complaint resolution and tracking customer feedback.

Responsibilities

• Manage daily operations within the contact center.
• Coach and support retail agents in their roles.
• Track KPIs and prepare performance reports.
• Ensure compliance with internal privacy policies.

Skills

Excellent interpersonal skills

Strong communication skills

Education

Diploma

Job description

Customer Service Executive

Location: West

Working hours: Mon – Fri, Fully on-site

Salary: $2,500 - $2,800 + AWS + VB

We are seeking a proactive and customer-focused individual to lead and manage daily operations within our contact centre. The ideal candidate will ensure exceptional service delivery across all customer touchpoints, resolve escalated issues, and drive continuous improvement in customer experience.

Key Responsibilities

Customer Interaction & Enquiry Management:

- Manage inbound/outbound calls, emails, live chat, and digital channels. Ensure all interactions are logged in relevant CRM systems.

Complaints Handling & Resolution:

- Oversee complaint resolution processes and upscale issues when necessary. Track Voice of Customer (VOC) feedback.

Training and Development:

- Coach and support retail agents. Conduct training sessions and maintain SOPs and onboarding materials.

Reporting & Performance Monitoring:

- Track KPIs (e.g., CSAT, average handling time). Prepare performance reports and use insights to improve service.

Data & Compliance Management:

- Ensure compliance with PDPA and internal privacy policies. Maintain accurate records and support audits.

Requirements

• Diploma – Preferably with 3 years’ experience in Customer Service in a contact centre environment.
• Excellent interpersonal and communication skills.

Please submit your updated resume in Word format by using the Apply Now Button.

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: [phone]

Email: [e-mail]

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021