Configuration Management & CMDB Lead (ServiceNow)

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading integrated resort in Singapore is seeking a Configuration Management expert to implement governance frameworks within IT service management. This role entails managing CMDB, collaborating with stakeholders, and providing strategic guidance in ServiceNow implementations. Candidates must possess at least 5 years of experience in IT Service Management along with a Bachelor’s degree in computer science and ITIL certification. The position encourages a diverse and inclusive workforce.

Qualifications

• 5+ years of experience in IT Service Management and Configuration Management System.
• Hands-on experience in managing CMDB, Asset Management, and Certificate Management.
• Strong understanding of the ITIL framework.

Responsibilities

• Serve as a subject matter expert for Configuration Management.
• Develop configuration management policies and standards.
• Train IT teams on adherence to configurations.
• Manage CMDB and perform regular reconciliations.
• Lead projects and enhancements related to CMDB.

Skills

IT Service Management

Project Management

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Bachelor’s degree in computer science

ITIL Certification

Tools

ServiceNow

Job description

A leading integrated resort in Singapore is seeking a Configuration Management expert to implement governance frameworks within IT service management. This role entails managing CMDB, collaborating with stakeholders, and providing strategic guidance in ServiceNow implementations. Candidates must possess at least 5 years of experience in IT Service Management along with a Bachelor’s degree in computer science and ITIL certification. The position encourages a diverse and inclusive workforce.