Concierge

ST. REGIS HOTEL SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Concierge professional to handle guest requests and provide information about the property and local amenities. Responsibilities include responding to special arrangements, addressing guest concerns, and ensuring satisfaction. Candidates must have a minimum of 1-year experience in a similar role. This position offers a dynamic work environment and the opportunity to serve high-end clientele.

Qualifications

• Minimum 1-year of working experience in Concierge.

Responsibilities

• Respond to guest requests for special arrangements or services.
• Gather and provide information about the property and local amenities.
• Answer, record, and process all guest calls, messages, and requests.

Job description

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks

Minimum 1-year of working experience in Concierge