Community support Specialist

Stott and May; Singapore; Remote; SGD 30,000 - 45,000; Full time

Job summary

A leading online service provider is seeking a Community Support Specialist to manage inquiries and ensure supportive community experiences. This role involves responding to tickets via Zendesk, meeting quality goals, and collaborating with internal teams. Ideal candidates will have customer service experience and strong communication skills, along with a passion for helping others.

Qualifications

• Previous experience in customer service, ideally within an online platform.
• Ability to provide clear, empathetic support via email.
• A positive, solutions-focused attitude.

Responsibilities

• Respond to community inquiries through Zendesk.
• Maintain performance and quality goals.
• Escalate sensitive or complex cases to experts.

Skills

Customer service experience

Strong written communication skills

Collaborative mindset

Tools

Zendesk

Job description

Community Support Specialist

Department: Operations  |  Location: Remote  |  Schedule: Variable (Mon–Thu or Tue–Fri)

About the Role

We’re looking for a Community Support Specialist to join our Operations team. In this role, you’ll be the first point of contact for our community, responding to inquiries and ensuring a smooth, supportive experience. You’ll manage support tickets, uphold quality and service standards, and collaborate with internal teams to deliver consistent, effective solutions.

Key Responsibilities

• Respond to community inquiries through Zendesk.
• Develop an expert-level understanding of our platform and tools.
• Maintain performance and quality goals set by your manager.
• Identify, verify, and escalated bugs or technical issues through the correct channels.
• Escalate sensitive or complex cases to subject matter experts.

Qualifications

• Previous experience in customer service, ideally within an online platform.
• Strong written communication skills with the ability to provide clear, empathetic support via email.
• A positive, solutions‑focused attitude and a passion for helping people.
• A collaborative mindset and team‑oriented approach.

Why Join Us?

This is an opportunity to play a vital role in supporting a vibrant online community. You’ll gain in-depth knowledge of our platform, work with a supportive team, and contribute directly to enhancing the user experience.
If you are interested please email your CV to [e-mail] for immediate consideration