Community Liaison Executive

CPG Facilities Management Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A community-focused service organization in Singapore is seeking candidates for a role that involves assisting residents with financial hardships and community support. The ideal candidate will have a recognized diploma and at least one year of experience in public relations. Responsibilities include conducting assessments, preparing agreements, and monitoring cases. This position requires proficiency in Microsoft Office and the ability to work beyond office hours.

Qualifications

• Minimum 1 year of experience in public/community relations.
• Dedicated and possess a passion to serve the community.
• Able to work beyond office hours when required.

Responsibilities

• Conduct house visits to assess financial situations of families.
• Prepare and explain Work Placement Scheme Agreements.
• Send monthly listings to Finance and Property teams.

Skills

Community service

Public relations

Microsoft Office proficiency

Bilingual (English + one national language)

Education

Recognized diploma in Sociology / Counselling / Psychology / Social Work / Event Management / Mass Communication / Journalism

Job description

Responsibilities

• 1. Service & Conservancy Charges Arrears for HDB residential housing

• Contact residents and conduct house visits to assess the financial situation of a family to determine if the household is facing Hardship or any other social support required.

• Provide guidance and directions on where residents can seek help eg: SSO, MPS

• Monitor and review of all Hardship cases for respective divisions

• Update TCMS3 Memo whenever there are changes to a family’s situation.

• Update resident’s information details in TCMS3.

• 2. Work Placement Scheme (WPS)

• Prepare the WPS Agreement and print the required number of Inspection Forms (60 number of Inspection Forms for each month of WPS)

• Arrange an appointment with the resident to sign the WPS Agreement and to submit relevant supporting documents.

• Explain to the resident the contents of the Agreement and ensure the Agreement is duly completed and signed.

• Update TCMS3 Memo and WPS Record.

• Regular tracking of the WPS works, in parallel monitor the S&CC arrears.

• 3. Monthly updated listings

• Send monthly listing of WPS sign-up to Finance Arrears and Property teams

• Send monthly updated Hardship cases to Property and Finance arrear team

• 4. Any ad-hoc duties assigned by your supervisor.

Requirements

• Minimum recognised diploma in Sociology / Counselling / Psychology / Social Work / Event Management / Mass Communication / Journalism / recognised qualifications

• Minimum 1 year of experience in public/community relations

• Dedicated and possess a passion to serve the community, and to help residents in need

• Proficient in Microsoft Office

• Proficient in English and one other national language

• Able to work beyond office hours when required