Community Experience Manager

BONDFIRE PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A hospitality service provider in Singapore is seeking frontline staff to enhance customer experiences. The role involves greeting guests with a light fantasy flair, explaining gamification systems, and ensuring high standards of service. Ideal candidates are adaptable, possess excellent communication skills, and experience in the café/bar service is preferred. Training in food safety is an advantage.

Qualifications

• Excellent learning and working attitude.
• Comfortable engaging with guests playfully in character.
• Experience in café/bar service preferred but not required.

Responsibilities

• Greet guests 'in character' with fantasy flair.
• Explain gamification systems to guests.
• Ensure high standards of hospitality.

Skills

Communication and customer service

Adaptive interaction with guests

Learning attitude

Education

Valid WSQ Food Safety Course Level 1 Certification

Job description

Roles:

• Frontline staff responsible for customer experience.
• Deliver orders, maintain tables, and embody the Tavern’s roleplay-lite service style.

Responsibilities

• Greet guests “in character” (light fantasy flair, e.g., “Welcome, adventurers!”).
• Explain gamification systems (dice rolls, quest cards, LFG tables).
• Ensure high standards of hospitality and responsiveness.
• Support events (RPG nights, seasonal quests).
• Maintain cleanliness of FOH areas.

Requirements

• Excellent learning and working attitude
• Excellent communication and customer service attitude.
• Comfortable engaging with guests playfully in character, without heavy roleplay pressure.
• Experience in café/bar service preferred but not required. Presentable, interactive, and adaptable under themed service expectations.
• Performance training and Valid WSQ Food Safety Course Level 1 Certification preferred.

Location

Ann Siang Hill