Command Centre Officer - 4 days work week / Ubi [2683]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A talent advisory firm in Singapore seeks candidates for monitoring and operational responsibilities. The role requires handling calls, processing feedback, and ensuring the seamless operation of automated car parks. Candidates should be ready to escalate issues and maintain server performance. The position is a 4-day work week with competitive compensation and various allowances.

Responsibilities

• Handle inbound and outbound calls, addressing feedback and inquiries.
• Record feedback and incidents in the Daily Report.
• Monitor the smooth running of automated car parks.
• Escalate abnormalities and system errors to the Operations Team.
• Ensure the operational condition of server PCs at all times.
• Process work requests from HDB and other authorities promptly.
• Monitor KPIs for HDB car parks and send reminders.
• Prepare and submit Daily and Feedback Reports.

Job description

WhatsApp: [phone] (Kyler)
Email: [e-mail]

Working location: Ubi
Working hours: 4 days work week, 8am – 8pm
Salary: $2100 + Attendance Allowance + OT + AWS + VB

Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Escalate abnormalities and system error detected to Operations/Technical Team.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.
• Prepare and submit CC Daily Report and HDB Feedback Report daily.

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683