Command Centre Customer Support Executive [8am–8pm / Shift-Based / Full-time] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service professional to work at the Command Centre. The role involves handling inbound and outbound calls, monitoring automated car parks, and preparing daily reports. Candidates should be detail-oriented and capable of managing multiple tasks efficiently. The position offers a salary package of $2100 along with allowances, overtime, and bonuses. Interested applicants should communicate via WhatsApp for further details.

Responsibilities

• Handle inbound/outbound calls from the public and various teams.
• Document all feedback and incidents in the Daily Report.
• Monitor the operation of automated car parks.
• Escalate issues to Operations/Technical Team.
• Ensure PCs are functioning properly at all times.
• Regularly check and process emails for work requests.
• Monitor KPIs for HDB car parks and send timely reminders.
• Prepare and submit Daily Reports and Feedback Reports.

Job description

Customer Service (Command Centre)

Working location: Ubi
Working hours: 4 days ON & 2 days OFF, 8am – 8pm
Salary: $2100 + Allowance + OT + AWS + VB

Responsibilities:

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Escalate abnormalities and system error detected to Operations/Technical Team.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.
• Prepare and submit CC Daily Report and HDB Feedback Report daily.

✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279