Command Centre Customer Support Executive [8am–8pm / Shift-Based / Full-time] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable HR advisory firm in Singapore is seeking a strong customer service representative to handle inbound and outbound calls including feedback and inquiries from various stakeholders. Responsibilities include monitoring automated car parks and ensuring system operations run smoothly. The position requires effective communication skills and the ability to prepare daily reports. Interested candidates should send their CV via WhatsApp. This role offers a competitive salary and benefits.

Responsibilities

• Handle inbound/outbound calls including feedback and enquiries.
• Record all feedback and incidents onto the Daily Report.
• Monitor the smooth running of all automated car parks.
• Escalate abnormalities and system errors to Operations/Technical Team.
• Maintain HDB Server PCs and ensure they are functioning.
• Process incoming email requests promptly.
• Monitor working KPIs for HDB car parks and send reminders.
• Prepare and submit daily reports.

Job description

Customer Service (Command Centre)

Working location: Ubi
Working hours: 4 days ON & 2 days OFF, 8am – 8pm
Salary: $2100 + Allowance + OT + AWS + VB

Responsibilities:

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Escalate abnormalities and system error detected to Operations/Technical Team.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.
• Prepare and submit CC Daily Report and HDB Feedback Report daily.

✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279