Club Residences Executive (Capella Club Residences)

Capella Hotel Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Club Residences Executive to assist tenants and guests with reservations, manage check-ins and check-outs, and handle inquiries. The ideal candidate should have a Diploma in Hospitality Management and at least 1 year of experience in upscale hotel environments. Excellent communication and customer service skills are essential. This role requires flexibility in working hours, which may include weekends and public holidays.

Qualifications

• Minimum of 1 year experience working in an upscale hotel or luxury residences.
• Willing to work flexible hours, including weekends and public holidays.
• Excellent judgment and ability to handle confidential information.

Responsibilities

• Confirm reservation in system and review all noted information.
• Prepare guest registration card and room key upon check in.
• Conduct group check-ins/outs.
• Handle guest's complaints and inquiries accurately.
• Assist in making reservations such as walk-in reservations.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Education

Diploma in Hospitality Management

Job description

Position Overview

The Club Residences Executive provides assistance to tenants and guest by assisting with reservations, accounting procedures, handling of complaints or enquiries and all other the day-to‑day operation matters of the Club Residences. Partnering with respective immediate departments to meet established standard prior to their requirements, the Senior Club Executive is also responsible for the overall tenure, efficient check‑in / check‑out, in unit explanation and update of all Guest Preferences.

The Role

• Confirm reservation in system and review all noted information in trace, note and amenity reports
• Prepare guest registration card and room key upon check in
• Conduct group check‑ins/outs
• Aliases with culturist team and bell desk for guest arrival/ departure transportation arrangement
• Handle guest's complaint and inquiries and provide responses accurately
• Build good rapport with all individuals including internal and external
• Assist in making reservations such as walk in reservation
• Present folio to guest and resolve and disputed charges

Talent Profile

• Diploma in Hospitality Management
• Excellent communication skills
• Minimum of 1 years' experience working in an upscale hotel or luxury residences
• Willing to work flexible hours, including weekends and public holidays
• Excellent judgment, attention to detail and ability to handle confidential information