Club Manager

ICE FACTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local fitness and wellness company in Singapore is seeking a Club Manager to oversee operations and ensure an exceptional member experience. Responsibilities include managing daily operations, coaching the team, and engaging members through events and activities. The ideal candidate is operationally focused, a strong leader, and has a passion for customer service. If you thrive in a fast-paced environment and want to contribute to a positive community, this is the role for you.

Qualifications

• Proven experience in managing operations in a service environment.
• Strong leadership skills with a focus on team performance.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily operations including staff scheduling and compliance.
• Lead and coach the team to ensure high performance.
• Engage members and enhance their experience through activities.

Skills

Operational management

Team leadership

Customer service

Budget management

Event organization

Job description

Club Manager - Joo Chiat, Singapore

About Ice Faction

Our mission is to make recovery something you look forward to, everyday. At Ice Faction, recovery isn’t just a routine—it’s a lifestyle.

From cold plunges, hot baths to sauna, steam room, and a buzzing community, we make recovery simple, social, and energizing. Our Service Crew are the heart of the club, ensuring every member feels welcomed, supported, and inspired to return.

The role

The Club Manager takes ownership of the club, overseeing the atmosphere, team results, member satisfaction, and business performance. They lead by example in every area. This role is for someone who can successfully balance people, performance, and profits.

Key Responsibilities

Oversee all daily operations, including opening and closing routines, staff scheduling, inventory management, facility upkeep, and compliance requirements.

• Maintain full completion of all checklists across recovery, café, and service areas.
• Track key performance indicators—such as member visits, and incident reports—and take swift corrective action when needed.
• Ensure all health & safety protocols, financial procedures, and compliance standards are consistently upheld.

People, Culture & Performance

• Lead weekly team huddles and ensure accountability through clear action steps.
• Coach the Assistant Club Manager to develop their skills and prepare them for future promotion.
• Acknowledge strong performance and proactively address any performance gaps.
• Cultivate a high-energy, positive, team-focused culture that aligns with Ice Faction values.

Member Experience

• Show up on the floor as the upbeat, welcoming face of the club.
• Handle member concerns on the spot—quick, direct, and resolution-focused.
• Bring the community to life with events, activations, and meaningful personal touches.
• Boost retention by delivering consistent, standout service every day.

Commercial & Growth

• Grow revenue in memberships, café, and retail.
• Manage budgets and control costs.
• Assist with marketing and local partnerships to boost growth.

What success looks like

Members: Feel genuinely connected and choose to return again and again.

Team: Inspired, coached, and consistently delivering high performance.

Operations: Spotless audits, strong compliance, and no repeat problems.

Commercial: The club hits its goals and maintains strong profitability.

Leadership: The Assistant Manager is confident, capable, and ready to step in seamlessly.