Cloud Infrastructure Solutions Engineer: High-Touch

GOOGLE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 85,000 - 110,000; Full time

Job summary

A leading global technology company in Singapore is seeking a dedicated Support Engineer to provide customer-centric support on Google Cloud Platform (GCP). The role involves resolving technical issues, enhancing customer experience, and supporting production deployments. Candidates should have a Bachelor's degree and at least 6 years of experience in troubleshooting or software development. Proficiency in English and Mandarin is required. This position may include on-call duties and up to 15% travel for onsite support.

Qualifications

• 6 years of experience troubleshooting and advocating for customers' needs.
• Experience creating content for technical audiences and web technologies.

Responsibilities

• Resolve issues on customer production deployments.
• Develop an understanding of Google Cloud's product technology.
• Act as a consultant for internal stakeholders.

Skills

Troubleshooting

Advocating for customers' needs

Technical content creation

Coding in Java

Coding in Python

Education

Bachelor's degree or equivalent practical experience

Tools

Google Cloud Platform

Linux/Unix systems

Job description

A leading global technology company in Singapore is seeking a dedicated Support Engineer to provide customer-centric support on Google Cloud Platform (GCP). The role involves resolving technical issues, enhancing customer experience, and supporting production deployments. Candidates should have a Bachelor's degree and at least 6 years of experience in troubleshooting or software development. Proficiency in English and Mandarin is required. This position may include on-call duties and up to 15% travel for onsite support.