Clinic Manager

-; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare clinic in Singapore is seeking an experienced Clinic Manager to lead daily operations, ensure efficient workflows, and provide excellent patient service. The ideal candidate will have supervisory experience in a healthcare setting, be organized, and have excellent communication skills. Proficiency in Mandarin or Malay is a plus. This role includes rotating shifts, requiring flexibility and leadership abilities.

Qualifications

• Previous supervisory or senior clinical support role in a healthcare environment.
• Good understanding of clinic functions and administrative workflows.
• Competent in using digital systems for daily operations.

Responsibilities

• Perform front-desk duties to enhance patient experience.
• Oversee and guide clinic staff, providing coaching.
• Coordinate patient scheduling and manage appointments.
• Monitor patient movement to minimize waiting times.
• Maintain accurate patient information in management systems.

Skills

Supervisory role experience

Clinic functions understanding

Microsoft Office proficiency

People and communication abilities

Mandarin/Malay proficiency

Organisational skills

Initiative and reliability

Tools

Clinic digital systems

Job description

Roles & Responsibilities

We are looking for an experienced and motivated Clinic Manager to lead the day-to-day operations of our GP clinic in Bukit Batok. The role involves ensuring efficient workflows, excellent patient service, and a well-coordinated team environment.

Key Responsibilities

• Perform front-desk duties to deliver a smooth and welcoming experience for all patients.
• Oversee and guide clinic staff, providing coaching, on-the-job training, and regular performance feedback.
• Coordinate patient scheduling and manage appointments through phone, email, and walk-ins.
• Streamline clinic operations by monitoring patient movement and ensuring minimal waiting times.
• Maintain accurate and confidential patient information within the clinic management system.
• Respond promptly and empathetically to patient feedback, resolving issues with professionalism and care.
• Track and manage clinic inventory, ensuring adequate supplies and placing restock orders when required.
• Plan and coordinate staff and doctor rosters, including sourcing locums or replacements when necessary.
• Prepare and submit government and private insurance claims (e.g., Medisave, CHAS, MBS, TPA) accurately and within deadlines.
• Provide operational support by stepping into clinic assistant functions when the need arises.
• Assist management with various administrative and operational initiatives as assigned.

Requirements

• Previous experience in a supervisory or senior clinical support role within a medical or healthcare environment is highly desirable.
• Good understanding of day-to-day clinic functions and administrative workflows, including processing of claims and timely management of outstanding payments.
• Competent in using clinic digital systems and Microsoft Office tools for daily operations and reporting.
• Excellent people and communication abilities, with a professional and patient-centred approach.
• Proficiency in Mandarin and/or Malay will be beneficial to assist patients who may require language support when receiving their medications.
• Highly organised and meticulous, with the capacity to manage multiple tasks efficiently under pressure.
• Demonstrates initiative, reliability, and a hands‑on leadership style with a positive and collaborative attitude.
• Willing and able to work three rotating shifts (including weekends and PH).