CLINIC MANAGER

KBL AESTHETICS AND MEDICAL CLINIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aesthetics clinic in Singapore is seeking a Clinic Manager to oversee all operations, ensure compliance, and lead a team. The ideal candidate will have 2–3 years of experience in clinic management, strong leadership skills, and a proven record in sales performance. This role requires excellent communication skills and the ability to handle customer feedback effectively, ensuring high service standards and patient satisfaction.

Qualifications

• Minimum 2–3 years experience in an aesthetic/beauty/medical clinic management role.
• Strong leadership and people-management skills.
• Proven experience in sales performance and clinic operations.

Responsibilities

• Oversee day-to-day clinic operations to ensure smooth workflow.
• Ensure compliance with MOH regulations, clinic SOPs, and safety standards.
• Manage scheduling, inventory, suppliers, and equipment.
• Lead, train, and supervise therapists, consultants, and front-desk staff.

Skills

Coaching

Sales

Upselling

Leadership

Quality Improvement

Treatment

Inventory

Healthcare

Administration

Payroll

Compliance

Nursing

Human Resources

Customer Service

Scheduling

Service Delivery

Job description

Roles & Responsibilities

• Oversee day-to-day clinic operations to ensure smooth workflow

• Ensure compliance with MOH regulations, clinic SOPs, and safety standards

• Manage scheduling, inventory, suppliers, and equipment

• Lead, train, and supervise therapists, consultants, and front-desk staff

• Conduct performance reviews, coaching, and staff development

• Ensure high staff morale, discipline, and service standards

• Drive clinic revenue, sales targets, and KPIs

• Monitor treatment conversion rates, retention, and upselling opportunities

• Plan and execute promotions, packages, and campaigns

• Handle customer escalations and feedback professionally

• Maintain excellent service quality and patient satisfaction

• Ensure consistent service delivery and brand standards

• Prepare sales, operational, and performance reports

• Track expenses, productivity, and clinic KPIs

• Work closely with management on strategy and improvements

Requirements

• Minimum 2–3 years experience in an aesthetic / beauty / medical clinic management role

• Strong leadership and people-management skills

• Proven experience in sales performance and clinic operations

• Good understanding of aesthetic treatments and customer journey

• Excellent communication and problem-solving skills

• Comfortable with reports, systems, and clinic software

• Ability to work weekends and retail hours when required

Tell employers what skills you have

• Coaching
• Sales
• Upselling
• Leadership
• Quality Improvement
• Treatment
• Inventory
• Healthcare
• Administration
• Payroll
• Compliance
• Nursing
• Human Resources
• Customer Service
• Scheduling
• Service Delivery

Clinic Clinic • D01 Cecil, Marina, People’s Park, Raffles Place, SG