Clinic Assistant

SINGAPORE ORTHOPAEDIC SPECIALISTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare provider in Singapore is seeking a Customer Service professional to assist patients, manage appointments, and maintain accurate records. The role requires strong communication skills, attention to detail, and the ability to work collaboratively in a clinical setting. Ideal candidates will have experience in patient support and billing processes, ensuring high standards of service and compliance with regulations.

Qualifications

• Strong communication skills and a warm, welcoming demeanor.
• Ability to work collaboratively with medical staff and administration.
• Attention to detail and strong organisational skills.

Responsibilities

• Greet and assist patients, providing a warm and welcoming environment.
• Coordinate and schedule appointments and surgeries.
• Maintain accurate and organised patient records.
• Verify insurance coverage and assist with billing inquiries.
• Collaborate with clinical leadership for quality assurance.

Job description

Customer Service

• Greet and assist patients, providing a warm and welcoming environment
• Answer inquiries from patients
• Schedule appointments, ensuring efficient use of resources
• Communicate effectively with patients, addressing concerns and providing information about procedures
• Achieve at least 90% patient satisfaction

Appointment Coordination

• Coordinate and schedule for appointments and surgery
• Ensure proper documentation and communication of appointment details to patients.
• Work closely with medical staff to optimise scheduling and accommodate urgent cases

Administrative Support

• Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations.
• Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel
• Perform data entry tasks related to patient information and billing
• Ensure contact creations, outward and inward referrals and relevant data are input accurately into Plato/ Clinic Management System

Billing and Insurance Verification

• Verify insurance coverage and obtain necessary authorisations for procedures
• Assist patients with claims submission
• Assist patients with billing inquiries, explaining charges and payment options
• Collaborate with Finance to ensure accurate and timely processing of claims

Coordination with Medical Staff

• Collaborate with interdisciplinary team members to facilitate a smooth workflow.
• Ensure that patient records are accurately communicated

Quality Assurance

• Collaborate with clinical leadership to monitor patient outcomes
• Maintain the highest standards of care and compliance with government regulations
• Participate in continuous improvement initiatives to enhance the quality of patient care

Resource Management

• Monitor and replenish resources efficiently, including drugs, equipment, and supplies
• Manage the drugs, PPE stockpile and consumables

Compliance and Quality Assurance

• Adhere to privacy regulations and maintain confidentiality of patient information.
• Participate in quality assurance initiatives to ensure high standards of service.

Any other ad-hoc assignment