Client Success Team Lead: SaaS Growth & Renewal

FiscalNote; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading SaaS company in Singapore is seeking a Team Lead or Senior Client Success Manager to lead a team of Client Success Managers. The role involves coaching, managing a portfolio of accounts, and driving product adoption and client satisfaction. Applicants should have over 5 years of experience in client success with a strong background in SaaS, data analytics, and team leadership. This is an opportunity to influence company culture and client outcomes in an exciting environment.

Benefits

Competitive salary

Retirement accounts

Equity packages

Qualifications

• 5+ years of experience in Client Success or Account Management for a SaaS organization.
• At least 2 years in a team leadership or management role.
• Track record of improving customer adoption and satisfaction.

Responsibilities

• Lead and mentor a team of Client Success Managers.
• Manage a portfolio of accounts to ensure product adoption and renewals.
• Analyze client metrics to identify opportunities and risks.

Skills

Coaching and developing high-performing teams

Customer success metrics analysis

Communication skills

Problem-solving skills

Data-driven decision-making

Education

5+ years in Client Success or Account Management

Tools

ChurnZero

Salesforce

Job description

A leading SaaS company in Singapore is seeking a Team Lead or Senior Client Success Manager to lead a team of Client Success Managers. The role involves coaching, managing a portfolio of accounts, and driving product adoption and client satisfaction. Applicants should have over 5 years of experience in client success with a strong background in SaaS, data analytics, and team leadership. This is an opportunity to influence company culture and client outcomes in an exciting environment.