Client Success Manager

Rimini Street; Remote; SGD 100,000 - 120,000; Full time

Job summary

A global software support provider is seeking an experienced Client Success Manager based in Singapore. The successful candidate will be responsible for managing and expanding client partnerships, focusing on retention and growth. This role requires strong executive relationship skills and extensive experience in account management or business development within the enterprise software sector. The position offers competitive compensation and opportunities for professional growth.

Benefits

Competitive compensation

Bonuses and benefits

Opportunity for professional growth

Qualifications

• Proven track record in Client Management or Business Development.
• Strong executive relationship skills.
• Experience with Oracle, SAP, and/or Salesforce preferred.

Responsibilities

• Manage and expand partnerships with clients.
• Build C-level and executive relationships.
• Drive growth, value, and client retention.
• Develop key account plans and retention strategies.

Skills

Consultative Sales

Account Management

Business Development

Analytical skills

Communication abilities

Leadership skills

Time management

Proactive account management

Education

10+ years experience

Industry expertise in enterprise software

Tools

Salesforce

MS Office Suite

Job description

About Rimini Street

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third‑party support provider for Oracle, SAP, and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software.

Position Summary

We are seeking an experienced Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record in Client Management or Business Development with strong executive relationship skills, and the ability to provide solutions and guidance to meet business objectives.

Essential Duties & Responsibilities

• Focus on Retention, Cross‑Sell, Client Advocacy & developing the business value proposition through RSI services offerings.
• Deliver and communicate ROI throughout the client lifecycle.
• Build C‑level and executive relationships, establishing trusted advisor status.
• Drive growth, value, retention, and partnerships for important clients to ensure active engagement and full recognition of ROI.
• Develop key account plans including retention strategies, cross‑sell opportunities, power maps, and client advocacy.
• Meet or exceed quarterly quota targets (renewals/cross‑sell/advocacy).
• Create awareness and demand for Rimini Street products and services.
• Identify, cultivate, and engage on cross‑sell opportunities within your portfolio for services and/or strategic solutions.
• Ensure client retention through an actively driven retention strategy, retention content including ROI models and proposals, and assist with retention sales execution.
• Provide ongoing proactive client management through executive business reviews, onsite visits, executive relationships, and overall client communications.
• Build and foster our Client Champion Community, secure client sales and marketing advocates, and drive client participation in marketing programs, events, interviews, etc.
• Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platforms.
• Quarterback the team and coordinate across executive leadership, sales, service delivery, marketing, and other functions.

Additional Duties & Responsibilities

• Monitor client consumption of Rimini Street services with support of standard dashboards.
• Maintain up-to-date client information in Salesforce.com and other systems.
• Provide detailed and timely status reporting to management as requested.
• Assure client communications and escalations are performed on time, sufficiently, and accurately.

Location

• Remote – Singapore (based in Singapore or within commuting distance of a regional hub; occasional travel to client base).
• Client travel as required (less than 20%).

Experience

• 10+ years in Consultative Sales, Account Management, or Business Development.
• Specific industry expertise in enterprise software.
• Knowledge of the enterprise software industry.
• Experience with Oracle, SAP and/or Salesforce preferred.
• Experience dealing with CXO’s.
• Experience managing a portfolio of clients across different industries.
• Experience in cross‑selling – identifying opportunities through trusted‑advisor partnership and coordinating cross‑functional teams.
• Experience in renewing and/or negotiating client support contracts.
• Experience working with complex, multi‑divisional, multi‑geographical clients.
• Experience working with cross‑functional teams (e.g., Sales, Renewals, Marketing, Services).

Skills

• Impressive executive presence and communication abilities.
• Proactive account management for a large portfolio of clients.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Bias for action.
• Passion for technology and for being part of a fast‑growing technology company.
• Proven analytical and problem‑solving abilities.
• Proven experience with Social and Digital selling techniques.
• Ability to create structure and prioritize tasks to best manage different situations.
• Strong documentation skills – MS Office Suite, Salesforce CRM, Smartsheet, etc.

Why Rimini Street?

We hire only the best, extraordinary professionals and offer competitive compensation, bonuses, and benefits. Join us to thrive in a fast‑paced environment, grow together, and make a true impact as part of a team of extraordinary professionals.

The Four Cs

• Company
  • We dream big and innovate boldly.
• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq‑listed under ticker symbol RMNI since October 2017.
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies.
• Over 2,000 team members in 23 countries.
• US and international recognition for industry leadership and philanthropic efforts.

Equal Employment Opportunity

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

Please note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.