Client Service Manager - Banking

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a senior client service professional with extensive transaction banking experience. The role involves managing client relationships, resolving critical issues, and identifying growth opportunities within Transaction Banking. Candidates should have 7-10 years' experience in similar roles and be knowledgeable about cash management products. This position requires excellent communication skills and the ability to coordinate effectively with various stakeholders.

Qualifications

• At least 7-10 years of related transaction banking experience.
• Strong client relationship and senior stakeholder management skills.
• Knowledge of cash management products and practices.

Responsibilities

• Act as the first point of escalation for client stakeholders.
• Ensure timely resolution of critical issues with internal teams.
• Monitor recurring issues and drive process improvements.
• Respond to client requests on banking services.
• Conduct service review meetings with key clients.
• Identify cross-selling opportunities within Transaction Banking.

Skills

Client relationship management

Stakeholder management

Transaction banking knowledge

Issue resolution

Process improvement

Job description

Responsibilities

• Act as the first point of escalation for senior client stakeholders on service, operational, and transactional matters across the region.
• Ensure timely resolution of critical issues, coordinating with internal stakeholders (operations, technology, product, compliance) to provide effective solutions.
• Monitor and manage recurring issues, driving root-cause analysis and process improvements.
• Respond to regional client requests and queries on banking services, cash management solutions, and operational processes.
• Provide clear,consistent communication to client
• Identify cross-selling opportunities within Transaction Banking and across other product areas (e.g. liquidity solutions, FX & etc).
• Conduct service review meetings with key clients at regional levels
• Prepare and present performance metrics, transaction trends, service levels, issue logs and market development.

Requirements

• At least 7-10 years of related transaction banking experience
• Strong client relationship and senior stakeholder management
• Knowledge of cash management products and practices

Qualified candidates are invited to submit their applications in (MSWord) format to Shaun Quek Yew Meng R1660732

[e-mail]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Only shortlisted applicants will be notified.