Client Service Manager

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking a Sales Support Specialist in Singapore. This role involves supporting the High Net Worth team by ensuring efficient sales processes, coordinating efforts across divisions, and contributing to overall business objectives. Candidates should have a diploma or degree in business administration or marketing, with at least 5 years of relevant experience, excellent collaboration and problem-solving skills, and proficiency in Microsoft Office applications.

Qualifications

• Minimum 5 years of experience in sales support or case management within the HNW market.
• Strong commitment to delivering exceptional service.
• Self-motivated, meticulous, and able to work independently.

Responsibilities

• Contribute to achieving divisional goals and overall business objectives.
• Prepare and manage all sales operational processes and documentation to support business activities.
• Act as the primary liaison between internal and external partners.

Skills

Customer-focused

Problem-solving

Collaboration

Multitasking

Interpersonal skills

Education

Diploma or degree in business administration, marketing, or related field

Tools

Microsoft Office applications

Job description

This role plays a critical part in supporting Business Development activities within the High Net Worth (HNW) team. The primary focus is to ensure smooth execution of the sales process, coordinate across divisions, and implement strategies to enhance sales efficiency and effectiveness. You will provide operational and process support to the Private Wealth Advisory Team and HNW Distribution Team.

• Contribute to achieving divisional goals and overall business objectives.
• Prepare and manage all sales operational processes and documentation to support business activities.
• Review and update SOPs annually to ensure alignment with process changes.
• Participate in process reviews with internal departments and external distributors/partners, driving resolutions to improve efficiency.
• Act as the primary liaison between internal and external partners, and coordinate with other divisions (e.g., Group Ops, GRM) to address issues and concerns.
• Collaborate with cross-functional teams to respond to queries from partners and the advisory team.
• Provide process support to the Private Wealth Advisory Team and business support for HNW business.
• Lead or participate in projects undertaken by the section.
• Prepare reports as requested by Group collaboration partners, including OCBC and BOS.
• Perform any other related administrative tasks and projects as assigned

• Diploma or degree in business administration, marketing, or related field
• Minimum 5 years of experience in sales support or case management within the HNW market.
• Customer-focused with strong commitment to delivering exceptional service.
• Proven ability to solve problems creatively, with strong interpersonal skills and resourcefulness.
• Strong team player with excellent collaboration skills.
• Ability to manage high-pressure situations and multitask effectively.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).
• Self-motivated, meticulous, and able to work independently.
• Strong interpersonal and communication skills; ability to work across multiple channels.
• High level of integrity, accountability, and adaptability to embrace change.
• Demonstrates alignment with organizational core values through expected behaviours