Client Relationship Manager- Life science /Healthcare

Cognizant; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading IT consulting firm in Singapore is seeking a Client Relationship Manager to manage and grow client accounts. You will be responsible for maintaining relationships with key stakeholders, driving business development strategies, and ensuring client satisfaction. The ideal candidate will have over 10 years of experience in account management within the IT services sector, along with strong negotiation and strategic skills. This position offers a dynamic work environment emphasizing collaboration across multicultural teams.

Qualifications

• 10+ years of experience in account management in IT services.
• Proven track record managing global and local clients.
• Strong knowledge of ASEAN market and relevant sectors.

Responsibilities

• Serve as primary management contact and client liaison.
• Drive account strategies for growth and development.
• Negotiate commercial terms and manage client expectations.

Skills

Account management

Business development

Negotiation

Communication

Strategic thinking

Job description

Client Relationship Management - LifeSciences /Healthcare

As a Client Relationship Manager, you will be key contributors to growing business and managing customers of Cognizant IT and Consulting Business.

You will support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. You will proactively identify new and expansion opportunities on accounts plan for and close the extension of existing agreements. You will work with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. You will work towards establishing a positive client experience through delivery excellence. This role is a highly visible role, providing challenging opportunity and will require high amount of commitment, business acumen, leadership qualities and a motivated attitude to perform well.

Role Responsibilities

• Serve as the primary management contact and client liaison and develop ‘Trusted Advisor’
• Relationships with CxOs and other key stakeholders
• Responsible for managing the P&L of portfolio, business planning / budgeting
• Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio
• Negotiate commercial terms of engagement
• Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
• Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met
• Provide thought leadership and innovation in managing strategic customers.

Experience & Skills

• 10+ years of experience in account management, domain consulting, business development activities in IT service industry with proven track record in managing global and local clients
• Seasoned business development professional with excellent track record in managing, retaining and developing business
• Strong knowledge of ASEAN market across technology and business segments
• Having experience in the Healthcare, Life Science, Retail, Consumer Goods sectors will be a beneficial asset.
• Experience and knowledge in latest digital innovations and experience in selling transformational solutions
• Experience in an onsite / offshore model
• Strategic thinking, confident and the ability to plan ahead and stay the course
• Proven track record of improving business performance and winning deals
• Experience navigating in a large organization and working in a multi-dimensional matrix
• Ability to work with multicultural and geographically distributed teams.
• Should be a team person and able to lead different teams to a common goal
• Strong negotiation, communication and facilitation skills