Client Advisor (Luxury Retail)

Peoplebank; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A premier customer service firm in Singapore is seeking a dedicated Client Advisor to foster and maintain long-term client relationships. This role involves providing exceptional customer service, achieving sales targets, and managing stock effectively. Ideal candidates are passionate communicators who can innovate in delivering personalized experiences. You'll be responsible for creating memorable moments for clients through your sales expertise and client-centric approach. A strong understanding of luxury client expectations is essential.

Qualifications

• Strong interpersonal and communication skills to connect with clients.
• Experience in sales performance and achieving KPIs.
• Understanding of luxury client expectations.

Responsibilities

• Provide specialized customer service and build emotional relationships.
• Manage sales targets and KPIs effectively.
• Ensure store appearance meets visual merchandising standards.
• Maintain stock management protocols.
• Develop and update client relationships regularly.

Skills

Customer service excellence

Sales strategy

Visual merchandising

Stock management

CRM proficiency

Job description

Job Mission

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand‑crafted experience for the client to achieve the best sales performance
• Transform each client experience into magical moments by creating a hand‑crafted experience that makes the client feel confident and energized.
• Create a long‑term authentic bond with clients by making them feel the experience is truly about them.
• Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.

Sales – Achieve Individual KPIs

• Sales targets
• Sales Per Transaction (SPT)
• Unit Per Transaction (UPT)
• Conversion rate
• Assist in daily sales and weekly sales reporting to head office (where necessary)

Store Appearance / Visual Merchandising

• Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name / SKU and in size order.
• Ensure new stocks are displayed and merchandised in a timely and attractive manner.

Stock Management

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
• Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

Customer Service & CRM

• Acquire new clients to database.
• Develop client relationships by providing clients regular updates.

Professional Requirements

• Caring, authentic trusted Client Advisor : an intuitive sales associate with a passion for style;
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;
• Courageous with ideas and innovative in your approach, always ready to grow and learn;
• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
• Being a master at storytelling and at the art of asking engaging questions;
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients