Cleaning Operations Supervisor

APLUS CLEAN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cleaning service provider in Singapore is seeking an Off-Site Cleaning Supervisor to manage cleaning operations at client sites. The ideal candidate will oversee staff, ensure high cleaning standards, and maintain client relationships. Responsibilities include scheduling, inventory management, and compliance with health regulations. Strong leadership and communication skills are essential. This role offers an opportunity to enhance operational efficiency and staff performance.

Responsibilities

• Manage and supervise cleaning staff.
• Monitor and maintain high cleaning standards.
• Build and maintain relationships with clients.
• Update cleaning schedules and plan workflows.
• Manage cleaning supplies and equipment.
• Ensure compliance with health and safety regulations.
• Evaluate staff performance and provide feedback.
• Resolve issues and complaints during operations.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Time management

Job description

An Off-Site Cleaning Supervisor oversees and manages cleaning operations at client sites, ensuring high-quality services and client satisfaction.

Key Responsibilities

1. Supervising cleaning staff: Managing and supervising a pool of cleaners.
2. Ensuring quality standards: Monitoring and maintaining high cleaning standards, adhering to client requirements.
3. Client communication: Building and maintaining relationships with clients, addressing concerns, and gathering feedback.
4. Scheduling and planning: Update cleaning schedules, allocating resources, and planning workflows to HQ.
5. Inventory management: Managing cleaning supplies, equipment, and materials.
6. Health and safety: Ensuring compliance with health and safety regulations, protocols, and client-specific requirements.
7. Performance monitoring: Evaluating staff performance, providing feedback, and identifying areas for improvement.
8. Issue resolution: Resolving issues, complaints, or conflicts that arise during cleaning operations.

Skills and Qualities

1. Leadership: Ability to motivate, guide, and manage cleaning staff.
2. Communication: Strong verbal and written communication skills for interacting with clients, staff, and management.
3. Problem-solving: Ability to resolve issues, think critically, and make decisions.
4. Attention to detail: Ensuring high-quality cleaning services, attention to detail, and adherence to client requirements.
5. Time management: Effective time management, prioritization, and organization skills.

Goals

1. Client satisfaction: Ensuring high client satisfaction ratings, building strong relationships, and retaining clients.
2. Quality standards: Maintaining high-quality cleaning standards, adhering to client requirements, and exceeding expectations.
3. Operational efficiency: Optimizing cleaning operations, managing resources, and reducing costs.
4. Staff performance: Developing, training, and motivating cleaning staff to improve performance and productivity.