Cleaning Operations Manager

TZL INTEGRATED SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cleaning services company in Singapore is seeking a Cleaning Operations Manager to oversee daily operations, manage staff, and ensure client satisfaction. Responsibilities include scheduling, handling customer feedback, and monitoring staff performance. Candidates should possess a GCE 'O' Level or higher and have strong communication skills. This role requires working 6 days a week, with off days on weekdays.

Qualifications

• Min qualification: GCE 'O' Level and above.
• Experience in planning/scheduling is an advantage.
• Able to work on weekends and public holidays.

Responsibilities

• Plan and schedule manpower for operations.
• Follow up on customer requests and feedback.
• Resolve operational issues daily.

Skills

Planning and scheduling

Communication skills

Team player

Education

GCE 'O' Level

Tools

Microsoft Excel

Job description

1. JOB DESCRIPTION

Job Title: Cleaning Operations Manager

Occupation: CLEANING OPERATIONS MANAGER

Job Description & Requirements

• Reporting to the Senior Operations Manager
• Planning and scheduling manpower for day-to-day operations
• Following up and updating customer requests and feedback
• Working closely with the sales manager and providing accurate schedules
• Sending out reminder texts/calls to customers daily
• Resolving daily operational issues as they arise
• Responsible for staff performance and discipline
• Tabulating worker OT and submitting to HR monthly
• Preparing and compiling monthly reports for relevant clients
• Handling onboarding and offboarding of staff
• Monitoring training and development needs
• Performing other related duties as assigned

Qualifications:

• Min qualification: GCE ‘O’ Level and above
• Fresh graduates are welcome to apply
• Experience in planning/scheduling in a related industry is an advantage
• Good team player with strong communication skills
• Able to work on weekends and public holidays

Core skills:

• Understanding of planning and scheduling systems
• Proficiency in Microsoft Office applications, especially Excel
• Having a Class 3 driving license is a plus
• Independent, self-driven, and proactive attitude

Work schedule: 6 days per week, off day on a weekday; 9:00 am – 6:00 pm daily