Claims Technician

Sedgwick; Singapore; On-site; SGD 48,000 - 62,000; Full time

Job summary

A leading risk and claims administration partner in Singapore is seeking a candidate to assist the Major Complex Loss Adjusting Team. The role involves supporting claim settlements through report preparation and administrative duties, ensuring high customer service standards. You will have opportunities for personal development and receive training from professional bodies. Applicants should display strong communication and organizational skills.

Qualifications

• Ability to work independently and use initiative.
• Effective communication skills.
• Organizational skills for administrative support.

Responsibilities

• Assist with report preparation for claim settlements.
• Manage claim registration and client communication.
• Support claims process and maintain reporting standards.

Job description

Overview

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Top 100 Most Loved Workplace

Forbes Best-in-State Employer

Role summary

Working from an office base you will assist the Major Complex Loss Adjusting Team by providing support with the settlement of claims within the terms of the insurance policy.

You will deliver the highest level of customer service by assisting with the management of a portfolio of claims. You should work closely with your manager/ team colleagues but will be required to work independently therefore you must be able to work using your own initiative.

Assist the Major Complex Loss Team with report preparation to ensure prompt claim settlements and provide essential administrative support. You will be involved in the acceptance of work, issuance of reports, and fee management during the service delivery process. There will be opportunities to participate in client meetings and site surveys, offering on-the-job learning for personal development and career progression. Additionally, you will receive qualified training from professional bodies to enhance your skills and knowledge.

Responsibilities

• Assist Major Complex Loss Team with report preparation in order to settle claims promptly;
• Assist the Major Complex Loss Team in meeting service and reporting agreements throughout the claims process, from registering the work to issuing reports
• Provide administrative support to Major Complex Loss team to ensure proper time recording and expense submission
• Register the claim on system and issuing acceptance of work to client upon as instructed by Lead adjuster;
• Ensure Reporting Template is consistent;
• Maintain regular contact with your Adjusting Team to discuss service delivery or to discuss and agree any actions for more complex or challenging claims;
• Assist in the preparation of presentation;
• Comply with Sedgwick processes and procedures;
• Ensure consistency in reporting standards and email response with respect of report and fee matters;
• Achieve objectives as agreed with your line manager during appraisals/ one to one meetings;
• Establish and maintain trust with your colleagues;
• Strive for continued personal development and growth by participating in occasional client meetings, workshops and on-the job training for site inspections where appropriate.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com