Claims Assistant (1-Year Contract) #EEF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks a candidate to manage claims processes and improve workflows. Responsibilities include ensuring accurate policy details, liaising with claimants and stakeholders, and optimizing claims registration. Candidates should be proactive in suggesting improvements and managing high-volume workload effectively.

Responsibilities

• Ensure accurate policy details input to achieve higher STP rates.
• Cross-check different systems.
• Document preparation tasks including merging and splitting documents.
• Optimize workflows for high volume claims to achieve same day turnaround.
• Liaise with claimants, policyholders, and agents on outstanding requirements.
• Build collaborative relationships with key stakeholders to achieve claims business objectives.
• Suggest and participate in process improvement initiatives.
• Complete any other ad-hoc assignments from supervisor.

Job description

• Ensure accurate policy details (validity, policy number, coverage) input to prevent rework or manual corrections to achieve higher STP rates.
• Cross-check different system.
• Document preparation task including merge, split documents in one submission by determine the policy benefits and provider types.
• Optimize workflows based on high volume claims and achieve it within same day turnaround time.
• Liaise with and follow up with claimants, policyholders and agents on outstanding requirements (if any)
• Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.
• Any other ad-hoc assignments assigned by supervisor.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Email Address: [e-mail]

WhatsApp: [phone]

Telegram: @Elsa_Fontanne

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted