Chief Operating Officer / Operations Director – Commercial Cleaning Services

SOFTBANK ROBOTICS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading cleaning service provider in Singapore is seeking a COO / Operations Director to drive operational performance and service delivery excellence across multiple client sites. This role involves strategic leadership, operational management, financial oversight, and ensuring client satisfaction. The ideal candidate will have a Bachelor's degree, 3-5 years of management experience in cleaning operations, and fluency in English and Mandarin. This position requires a results-oriented leader who can optimize processes and manage large teams.

Qualifications

• 3-5 years of managerial experience in commercial cleaning operations.
• Proven operational scaling capabilities.
• Excellent leadership and communication skills.

Responsibilities

• Develop and execute the company’s operations strategy.
• Oversee daily cleaning operations across commercial sites.
• Build and maintain relationships with key commercial clients.

Skills

Leadership

Operational Management

Financial Acumen

Client Relationship Management

Safety Compliance

Process Optimization

Bilingual (English and Mandarin)

Education

Bachelor’s degree in Business Administration or related discipline

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Role Summary

The COO / Operations Director is responsible for the end-to-end operational performance, service delivery excellence and commercial success of the company’s cleaning business. This role oversees all national commercialcleaning operations across multiple client sites, ensuring service excellence, operational efficiency, and profitability. This role leads operations managers, cleaning supervisors and janitorial teams, manages resource allocation, drives process optimization, ensures scalable systems capable of supporting business growth and maintains client satisfaction through consistent service quality. The COO / Operations Director plays a key role in ensuring compliance withsafety standards, optimizing manpower utilization, and driving continuous improvement across all cleaning contracts. The COO / Operations Director partners closely with the CEO on strategy, profitability, client retention and organizational development.

Key Responsibilities

1. Strategic Leadership

• Develop and execute the company’s overall operations strategy aligned with business growth targets
• Nationwide operations leadership, scalability planning and transformation initiatives
• Oversee company-wide P&L performance for operations, including cost control, margins, resource allocation and pricing strategy
• Pricing strategy involvement
• Financial governance
• Organisational development
• Enhanced client partnership duties at executive level
• Support business development
• Governance over safety, ISO standards, robotics adoption and digital transformation

2. Operational Management

• Oversee daily cleaning operations across commercial sites including offices, retail outlets, malls, and corporate facilities.
• Plan and coordinate manpower deployment, site rosters, and logistics to ensure smooth service delivery.
• Manage and maintain cleaning consumables, tools, and equipment inventory across all locations.
• Supervise the operation and maintenance of the company’s cleaning robots and equipment fleet.
• Conduct regular site inspections to verify quality, adherence to cleaning standards, and compliance with client requirements.
• Develop and implement cleaning Standard Operating Procedures (SOPs) to ensure consistency and efficiency across sites.

3. Financial & Contract Performance

• Be accountable for site-level profitability through effective cost management, manpower optimization, and contract pricing.
• Monitor project budgets, resource utilization, and productivity to meet financial targets.
• Support contract renewals and assist in the preparation of quotations and tenders for new business opportunities.
• Work closely with Finance to track costs, analyze variances, and report operational performance.

4. People Leadership & Development

• Lead and manage a team of operations managers, cleaning supervisors and janitors across multiple commercial client sites.
• Oversee recruitment, scheduling, attendance tracking, and performance evaluation of cleaning staff.
• Establish high-performance culture with accountability, innovation and operational discipline
• Develop and implement training programs focusing on safety, quality, and professional conduct.
• Promote a positive work culture that emphasizes teamwork, accountability, and customer satisfaction.

5. Client Relationship & Quality Assurance

• Build and maintain strong relationships with key commercial clients, serving as the main point of contact for operational issues and service feedback.
• Respond promptly to client requests, complaints, and service recovery situations with professionalism.
• Conduct client review meetings and present site performance reports as required.
• Ensure service delivery meets or exceeds agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

6. Compliance & Safety

• Champion workplace safety and environmental hygiene across all sites.
• Ensure compliance with local regulations, safety standards, and company policies.
• Lead incident investigations, risk assessments, and safety training sessions.
• Promote a safety-first culture and ensure all staff adhere to safe work practices.

Key Performance Indicators (KPIs)

• Client satisfaction scores and service renewal rate.
• Overall operations profitability.
• Cleaning audit scores across sites.
• Manpower utilization efficiency and attendance compliance.
• Profitability margins per site / contract.
• Safety compliance and incident-free performance.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Facilities Management, Environmental Services, or a related discipline (preferred).
• Minimum 3–5 years of managerial experience, managing commercial cleaning operations or facilities services for large enterprise clients.
• Proven operational scaling capabilities.
• Proven track record leading large-scale operations and ability to manage multiple client sites and large cleaning teams.
• Strong commercial acumen, contract governance experience and P&L ownership.
• Experience in operational transformation, automation / robotics implementation and scaling service operations.
• Strong stakeholder management.
• Strong knowledge of commercial cleaning processes, equipment, and safety standards.
• Demonstrated ability to manage budgets and control costs effectively.
• Excellent leadership, communication, and client relationship management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with scheduling or workforce management systems is an advantage.
• Fluent in English and Mandarin (spoken and written).
• Energetic, results-oriented, and able to work independently in a fast-paced environment.

Working Conditions

• Executive / Director role with strategic oversight and autonomy.
• Expected to participate in board-level or C-suite meetings.
• Office-based role with frequent travel to client sites for inspections and meetings.
• Standard working hours apply; occasional evening or weekend support may be required for urgent operational needs.